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BSBSS00119CurrentBSB training package

BSBSS00119 Customer Service Skill Set

BSBSS00119 is the nationally recognised Customer Service Skill Set: a short group of units from the BSB training package, not a full qualification. It is current on the national register, with no earlier version recorded. 225 people enrolled in 2025, up 28.6% on the year before.

Register data synced 19 Sept 2026 from training.gov.au
Register status
Current
No earlier version recorded
Enrolments
Rising
Up 28.6% in a year
Funding status
Verification pending
Checked against official state program lists
NCVER Total VET Activity

Who is training

Enrolments in the Customer Service Skill Set are growing. Across Australia, 175 people enrolled in 2024. In 2025 it was 225, up 28.6% in a year. National data for BSBSS00119 starts in 2021.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to BSBSS00119 like any program on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for BSBSS00119 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the skill set

This skill set is 4 units.

  • BSBOPS304Deliver and monitor a service to customers
  • BSBOPS305Process customer complaints
  • SIRXCEG002Assist with customer difficulties
  • SIRXPDK001Advise on products and services
training.gov.au national register, BSBSS00119 release 1
Same training package

What full qualifications come from the BSB training package?

Certificate III in Legal Services
BSB30320 · qualification guide
Certificate III in Entrepreneurship and New Business
BSB30220 · qualification guide
Diploma of Library and Information Services
BSB50520 · qualification guide
Certificate III in Business
BSB30120 · qualification guide
Certificate IV in Marketing and Communication
BSB40820 · qualification guide
Advanced Diploma of Work Health and Safety
BSB60619 · qualification guide
Where to study

Where can I study BSBSS00119?

No Get Course partner currently lists this skill set. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

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How we calculate these figures

Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: NCVER Total VET Activity 2025 collection; register training.gov.au, synced 13 September 2026; register synced 19 Sept 2026. Page last updated 19 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 19 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.