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ICT40120 Certificate IV in Information Technology (Systems Administration Support)

Become a Qualified ICT Support Officer or Help Desk Support in Australia

The ICT40120 Certificate IV in Information Technology (Systems Administration Support) is a nationally recognised qualification designed to provide you with job-ready skills and knowledge in supporting and managing IT systems. With a focus on troubleshooting, configuring systems, and ensuring operational efficiency, it equips you to meet the demands of IT support roles in today’s tech-driven workplaces in Australia.

Start Date
Start Anytime.
Duration
This course can be completed within 15 months.
Delivery
100% Online.

Course Overview

Exclusive Bonus: Premium Job Recruitment Access To Help You Find Your Dream Job

When you enrol in this course you’ll also unlock an exclusive bonus—premium access to a specialised recruitment service designed to connect you with top job opportunities and help you get employed as soon as you complete your course. This unique offering is only available through this course provider, giving you an unmatched advantage in starting your dream career right after completing your studies.

Course Modules

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Career Outcomes

What You’ll Get

Lumify Edge Job Placement Program: Secure Your Dream IT Job

Enrol in any Lumify Learn course today and Lumify will assist you in securing a paid or unpaid internship leading to a full-time job.

Through the Lumify Edge Job Placement Program, you will be assisted in securing a paid or unpaid IT internship opportunity. This could lead to a full-time IT job in just three months of completing any Lumify Learn course. Don’t miss out on this incredible opportunity to gain real-world experience and enhance your resume. An additional fee applies, but the investment in your future is priceless. Take the first step toward your dream career—join Lumify Learn today.

In addition to the above, you will also receive these student-exclusive benefits as part of the Lumify Edge Program:

  • Personal Rebrand: Get noticed with a professional resume and LinkedIn profile update.
  • Job Search Fast-Track: The Lumify Edge Job Portal simplifies your job search by providing one location for managing all your job applications.
  • Exclusive Jobs: Access exclusive job listings from Edge Partners and the Lumify Group network across Australia.

Career Opportunities

  • ICT Support Officer: Approximately $65,000 to $80,000 per year.
  • Help Desk Support: Approximately $65,000 to $80,000 per year.
  • ICT Systems Administrator: Approximately $80,000 to $100,000 per year.

Please note that these figures are approximate and can vary based on factors such as location, experience, and specific employer. All salary ranges listed above are from SEEK.

What You'll Get

  • Access To Lumify Edge Job Placement Program: Secure a paid or unpaid IT internship leading to a full-time job when you enrol. 
  • Job-Ready Skills: Gain the skills you need to jumpstart your career in IT with the ‘Learn-Practice-Test-Repeat’ approach.
  • Dedicated Trainer Support: Receive one-on-one coaching and support from trainers with years of experience and expertise in the industry.
  • Flexible Study: Study on your own schedule and have the option to fast-track and finish your studies sooner.
  • A course delivered in partnership with globally recognised tech leaders like Microsoft and LinkedIn to enhance students' professional development and employability.
  • Nationally Recognised Australian Qualification.

Units

1. ICT Essentials

  • ICTICT426 Identify and Evaluate Emerging Technologies and Practices
  • ICTICT443 Work Collaboratively in the ICT Industry
  • ICTPRG302 Apply Introductory Programming Techniques
  • ICTNWK422 Install and Manage Servers
  • ICTNWK420 Install and Configure Virtual Machines

2. Supporting Clients and Data

  • ICTSAS442 Provide First-Level Remote Help Desk Support
  • ICTSAS432 Identify and Resolve Client ICT Problems
  • ICTSAS446 Fault Find and Troubleshoot ICT Equipment, Hardware and Software Problems
  • BSBCRT404 Apply Advanced Critical Thinking to Work Processes
  • ICTICT451 Comply with IP, Ethics and Privacy Policies in ICT Environments

3. Configure and Support User Environments

  • ICTICT445 Connect and Configure Devices and Hardware Components
  • ICTNWK427 Configure Desktop Environments
  • ICTSAS441 Support ICT System Software
  • ICTSAS443 Support Operating System Users and Troubleshoot Applications
  • ICTSAS436 Evaluate ICT System Status

4. Cyber Security and Service Delivery

  • ICTSAS438 Implement Maintenance Procedures
  • ICTICT440 Develop Service Level Agreements
  • BSBXCS404 Contribute to Cyber Security Risk Management
  • ICTICT424 Address Cyber Security Requirements
  • ICTPMG411 Support Small Scale ICT Projects

Course Requirements

While no formal prerequisites are required, it is beneficial for students to have a basic understanding of information technology concepts and some familiarity with networking principles. This prior knowledge or experience can greatly contribute to the student's ability to fully comprehend and apply the course material effectively.

Payment Options

Upfront payments available (with a discount) as well as payment plans starting from as little as $50 per week with no credit check.

About The Course

Start a Rewarding Career in IT with Specialised Skills in Systems Administration Support

Are you starting your IT career and looking for a solid path to gain foundational skills necessary for systems administration and support?

Do you currently work in IT support and want to enhance your skillset in configuring, managing, and troubleshooting IT systems?

Or are you a small business owner or professional considering a career change into IT and ready to confidently manage IT systems?

If you say “yes” to any of these questions, then you’ve found the course that’s meant for you.

The ICT40120 Certificate IV in Information Technology (Systems Administration Support) is a nationally recognised qualification designed to provide you with job-ready skills and knowledge in supporting and managing IT systems. With a focus on troubleshooting, configuring systems, and ensuring operational efficiency, it equips you to meet the demands of IT support roles in today’s tech-driven workplaces in Australia. This course includes 4 key units, where you’ll learn:

ICT Essentials: 

Explore emerging technologies, install and manage servers and virtual machines, and gain programming fundamentals.

Supporting Clients and Data: 

Provide help desk support, troubleshoot system issues, and resolve client ICT problems effectively.

Configure and Support User Environments: 

Connect and configure devices, support operating system users, and evaluate system status.

Cyber Security and Service Delivery: 

Implement maintenance procedures, address cyber security requirements, and develop service-level agreements.

Upon completing this course, you will be equipped with in-demand skills to qualify for fulfilling IT roles such as ICT support officer, help desk support, or ICT systems administrator. With the nationally recognised learning you’ll attain, you will gain confidence to configure, troubleshoot, and maintain systems.

Interested? Enquire now to start your journey in systems administration and help businesses stay connected and efficient in Australia’s tech-driven workplace.

Testimonials

“I recently finished my Certificate IV in Information Technology and couldn't have asked for a better experience. The support and knowledge my teacher provided me was priceless. Nothing was ever an issue when I needed help with areas of my study. Thank you Lumify Learn and Big shout out to Dan, You are an absolute G!” - Liam P.

“Craig Rossow is an amazing trainer he's super helpful and understanding! I enjoyed every minute of my Information Technology III course and I'm just sad it has to end. Craig is super fun to talk to and always helped out with all the questions i was stuck on, explaining and walking me through them clearly. He was such a major help throughout this and I'm so forever grateful for his support! I understand IT a lot more than i did before enrolling and have learnt a bunch of new skills because this course. I'm excited to see where it takes me! It's a great starting point and i would definitely recommend this course to anybody wanting to get into IT!” - Sienna F.

“During my course, I had the opportunity to work with three different teachers, and Daniel was my final instructor for the last six months. I couldn't have been happier with the experience. Daniel not only made the entire learning process smoother but also provided valuable insights that enriched my understanding. He made the remainder of the course far more enjoyable. I highly recommend Daniel to anyone pursuing their studies at Lumify Learn.” - Lachlan R.

“I had the pleasure of being a student under Craig Rossow for my certificate 3 in information technology course. I can confidently say that he is one of the best teachers I've ever had and also one of the most friendliest. His deep knowledge of information technology combined with his friendliness and passion for teaching made the course very much enjoyable. He was always supportive when i was in need of help and I would gladly do another certificate with him in the future. Thanks again Craig for all your help, I wish you all the best mate.” - Michael C.

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