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Career Path · Information Technology

IT Support Technicians Gain Ground Over the Next Decade

Outlook to 2035
+17%
Projections add about 13,000 technicians before 2035
Shortage list 2025
Balanced
Balanced hiring on the 2025 ratings
The way in
Cert III
A Cert III opens this field
Employment projections · Jobs and Skills Australia

Where is this heading?

The long view is the confident part here. The occupation employs about 75,000 people across Australia, and the official projection carries that group up 17.4% over the decade. It's an extra about 13,000 technicians before 2035. Growth like that usually reflects how much more of an organisation now runs on systems somebody has to keep working. A projection covers the occupation and not any individual, so treat it as the direction of travel. What it suggests is that support work should still be a reasonable place to land in a decade's time.

Ict support technicians+17.4% by 2035
74,771 today87,813
Workforce today (2025)Projected 2035
Occupation Shortage List 2025
No shortage recorded
Hardware Technician, ICT Customer Support Officer, Web Administrator, ICT Support Technicians nec
Assessed by Jobs and Skills Australia

Is there a shortage?

Employers weren't reported short of technicians in 2025. Hardware technicians, customer support officers, web administrators and the general support category were each rated, and none of them registered a shortage. So you'd be applying on ordinary terms, without scarcity working in your favour. In IT that's a fair fight, because the field lets you show evidence more easily than most. A certificate proves the ground you covered, and anything you've built, fixed or configured yourself proves you'll actually do the work.

National register · NCVER enrolments

What gets you in, and where it goes

The register keeps this simple. There are two rungs, and the first is ICT30120. That's the Certificate III in Information Technology, and it pulled 17,260 enrolments nationally during 2024. Above it sits the Cert IV in the same subject. What the courses below do with those two codes is the interesting part. The Cert III comes in cloud computing, cyber security, programming and web development versions, and the Cert IV adds networking and systems administration on top. Same qualification, different specialisation. Pick the stream that matches the work you want, because that choice shapes your first job more than the certificate number does.

Cert IIIICT30120 Certificate III in Information Technology17,260 enrolled 2024common entry
The courses

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Quick answers

Before you enquire

Which stream should I choose?

Pick by the work, not the label. Cyber security and cloud suit people who like systems and rules, while programming and web development suit people who like building things. Support roles hire from all of them, so no stream closes a door.

Do I need a degree to work in IT?

Not for support work. It's one of the few technical fields where a certificate plus demonstrable skill gets you interviewed. Degrees matter more further up in engineering and architecture roles, and plenty of people study those later while employed.

Are all the listings nationally recognised?

Nearly all of them. Out of 0 listings, 0 carry a national training code. The exception is a cyber security bootcamp, which teaches the skills without a code attached, so it works better as an add-on than as your only credential.

Should I start at Cert III or Cert IV?

Cert III suits you if IT is new ground, and it drew 17,260 enrolments in 2024, so employers read it easily. The Cert IV fits people already working with systems who want the qualification to catch up.

Can I study this while working full time?

That's the usual arrangement. Every listing here is delivered online through one provider, so you set the pace around your hours. Upskilled confirms current intakes, fees and payment options when you enquire, and all 0 were open in September 2026.

National register

Which accredited courses are recognised for this work?

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Sources: JSA employment projections, 2025 base year; 2025 Occupation Shortage List; 2024 collection; qualification guides passing the live index gate; qualification guides passing the live index gate. Official statistics describe occupations nationally, not any individual result.