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SITSS00077CurrentSIT training package

SITSS00077 Customer Service Management

SITSS00077 is the nationally recognised Customer Service Management: a short group of units from the SIT training package, not a full qualification. It has been the current version on the national register since 2022, when it replaced SITSS00035. 0 people enrolled in 2025, down 100% on the year before.

Register data synced 19 Sept 2026 from training.gov.au
Register status
Current
Replaced SITSS00035 in 2022
Enrolments
Falling fast
Down 100% in a year
Funding status
Verification pending
Checked against official state program lists
NCVER Total VET Activity

Who is training

Enrolments in the Customer Service Management are dropping fast. Across Australia, 10 people enrolled in 2024. In 2025 it was 0, down 100% in a year. National data for SITSS00077 starts in 2024.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to SITSS00077 like any program on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for SITSS00077 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the skill set

This skill set is 3 units.

  • SITXCCS015Enhance customer service experiences
  • SITXCCS016Develop and manage quality customer service practices
  • SITXCOM010Manage conflict
training.gov.au national register, SITSS00077 release 1
Same training package

What full qualifications come from the SIT training package?

Certificate IV in Catering Management
SIT40621 · qualification guide
Certificate III in Asian Cookery
SIT31121 · qualification guide
Advanced Diploma of Event Management
SIT60222 · qualification guide
Certificate III in Commercial Cookery
SIT30821 · qualification guide
Certificate III in Patisserie
SIT31021 · qualification guide
Certificate III in Events
SIT30522 · qualification guide
Where to study

Where can I study SITSS00077?

No Get Course partner currently lists this skill set. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

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How we calculate these figures

Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: NCVER Total VET Activity 2025 collection; register training.gov.au, synced 19 September 2026; register synced 19 Sept 2026. Page last updated 19 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 19 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.