SIR30216Certificate IIICurrentSIR training package

SIR30216 Certificate III in Retail

SIR30216 is the nationally recognised Certificate III in Retail. It prepares you for work as a sales assistant (general). It has been the current version on the national register since 2016, when it replaced SIR30212 and SIR30312. Employers posted about 8,334 sales assistant (general) jobs in June 2026, down 0.4% on a year earlier.

Often searched as Cert 3 in Retail · Register data synced 18 Sept 2026 from training.gov.au
Online job ads · June 2026
8,334last month
Sales assistant (general) roles advertised across Australia
Holding close to last year's level
Long-term outlook
Weak
Zero structural signals up; enrolments falling
Register status
Current
Replaced SIR30212, SIR30312 in 2016
Enrolments
Falling
Down 22.4% in a year
Funding status
Verification pending
Checked against official state program lists
The short answer

The independent signals behind the Certificate III in Retail are weak right now. Enrolments are falling. Weigh both sides.

Jobs and Skills Australia

Is the work there?

Job ads for sales assistant (general)s are holding steady. About 8,334 sales assistant (general) jobs were advertised online in June 2026, down 0.4% on a year earlier. Over the last 12 months there were about 106,300 job ads, while 12,680 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.

Jobs and Skills Australia, Internet Vacancy Index · latest month June 2026 · ANZSCO 6211
8,334
Combined monthly online job ads across Sales Assistant (General), to June 2026

Ten year outlook

Sales assistant (general) jobs are projected to stay about flat. Jobs and Skills Australia projections put these occupations at 569,429 workers in May 2025, 583,907 by May 2030 (up 2.5%) and 609,185 by May 2035 (up 7%).

569,429
workers, May 2025
583,907
workers, May 2030
609,185
workers, May 2035
Jobs and Skills Australia employment projections · May 2025 to May 2035
Occupation mapping by Get Course, shown with ANZSCO codes so it can be checked.
NCVER Student Outcomes

How graduates do

Certificate III in Retail graduates do worse than is typical at Certificate III level. In the 2025 NCVER Student Outcomes survey, 82.2% were employed or in further study after training. The typical Certificate III result is 88%, across 105 qualifications. Median income after training was $47,600, against $54,000 typical. 87.8% were satisfied with the training, against 90.6% typical. Income here is the survey median about six months after training. It includes part-time work, so it is not the full-time award rate.

82.2%
employed or in further study after training (2025)
typical 88% across 105 Certificate IIIs
$47,600
median income after training (2025)
typical $54,000 across 85 Certificate IIIs
87.8%
satisfied with the training (2025)
typical 90.6% across 105 Certificate IIIs
Level benchmarks are medians computed by Get Course across all Certificate IIIs in the same collection, not official NCVER benchmarks.
NCVER Student Outcomes · 2025 survey
NCVER Total VET Activity

Who is training

Fewer people are enrolling in the Certificate III in Retail than a year ago. Across Australia, 16,345 people enrolled in 2024. In 2025 it was 12,680, down 22.4% in a year.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

How long it takes
A Certificate III is typically 1 to 2 years of full-time study under the Australian Qualifications Framework. Providers set the exact length and pace.
Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to SIR30216 like any qualification on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for SIR30216 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the qualification

The Certificate III in Retail is 13 units: 8 core, plus 5 electives chosen from 30 options on the register. Prerequisites apply to Two of them, marked below.

  • SIRXCEG001Engage the customer
  • SIRXCEG002Assist with customer difficulties
  • SIRXCEG003Build customer relationships and loyalty
  • SIRXCOM002Work effectively in a team
  • SIRXIND001Work effectively in a service environment
  • SIRXRSK001Identify and respond to security risks
View all 8 core units
  • SIRXSLS001Sell to the retail customer
  • SIRXWHS002Contribute to workplace health and safety
View the 30 elective options
  • BSBMKG401Profile the market
  • CHCDIV001Work with diverse people
  • SIRRFSA001Handle food safely in a retail environment
  • SIRRFSA002Supervise a food safety program (has prerequisites)
  • SIRRINV001Receive and handle retail stock
  • SIRRINV002Control stock
  • SIRRMER001Produce visual merchandise displays
  • SIRRMER002Merchandise food products
  • SIRRMER003Coordinate visual merchandising activities
  • SIRRRTF001Balance and secure point-of-sale terminal
  • SIRRSTY001Style the customer
  • SIRWSLS002Analyse and achieve sales targets
  • SIRWSLS003Build sales of branded products
  • SIRXCEG006Provide online customer service
  • SIRXCEG008Manage disrespectful, aggressive or abusive customers
  • SIRXCOM003Promote team cohesion
  • SIRXDLV001Deliver food products
  • SIRXHWB001Maintain personal health and wellbeing
  • SIRXIND002Organise and maintain the store environment
  • SIRXIND003Organise personal work requirements
  • SIRXIND005Develop personal productivity
  • SIRXMGT001Supervise and support frontline team members
  • SIRXMKT001Support marketing and promotional activities
  • SIRXOSM001Identify and review social media and online platforms for organisational use
  • SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
  • SIRXOSM003Use social media and online tools (has prerequisites)
  • SIRXPDK002Advise on food products and services
  • SIRXPDK003Advise on health and nutritional products and services
  • SIRXTAD001Train others in frontline tasks
  • SITHFAB002Provide responsible service of alcohol
training.gov.au national register, SIR30216 release 4
Where it gets used

What careers does this lead to?

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What skill sets come from the SIR training package?

Manage disrespectful, aggressive or abusive customers
SIRSS00022 · skill set guide
People Management in Retail
SIRSS00027 · skill set guide
Retail Customer Engagement
SIRSS00024 · skill set guide
Community Pharmacy Quality Implementation
SIRSS00014 · skill set guide
Community Pharmacy Dispensary
SIRSS00012 · skill set guide
Retail Leadership Transition Skill Set
SIRSS00035 · skill set guide
Where to study

Where can I study SIR30216?

Providers listed on Get Course offering this qualification or its pathway. Enquire and the provider confirms details directly.

How we calculate these figures

Get Course maps SIR30216 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 6211) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Outcome benchmarks marked “typical” are medians computed by Get Course across all Certificate IIIs in the same NCVER collection; they are derived figures, not official NCVER benchmarks. Funding rows appear only after verification against the official state program list. Source vintages: NCVER Total VET Activity 2025 collection; NCVER Student Outcomes survey 2025 survey; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; employment projections May 2025 to May 2035 release; register training.gov.au, synced 6 September 2026; register synced 18 Sept 2026. Page last updated 19 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 18 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.