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SIRSS00024CurrentSIR training package

SIRSS00024 Retail Customer Engagement

SIRSS00024 is the nationally recognised Retail Customer Engagement: a short group of units from the SIR training package, not a full qualification. It is current on the national register, with no earlier version recorded. 50 people enrolled in 2025, down 41.2% on the year before.

Register data synced 19 Sept 2026 from training.gov.au
Register status
Current
No earlier version recorded
Enrolments
Falling fast
Down 41.2% in a year
Funding status
Verification pending
Checked against official state program lists
NCVER Total VET Activity

Who is training

Enrolments in the Retail Customer Engagement are dropping fast. Across Australia, 85 people enrolled in 2024. In 2025 it was 50, down 41.2% in a year. National data for SIRSS00024 starts in 2021.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to SIRSS00024 like any program on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for SIRSS00024 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the skill set

This skill set is 6 units.

  • SIRXCEG001Engage the customer
  • SIRXCOM001Communicate in the workplace to support team and customer outcomes
  • SIRXIND001Work effectively in a service environment
  • SIRXIND003Organise personal work requirements
  • SIRXPDK001Advise on products and services
  • SIRXSLS002Follow point-of-sale procedures
training.gov.au national register, SIRSS00024 release 1
Same training package

What full qualifications come from the SIR training package?

Certificate II in Community Pharmacy
SIR20116 · qualification guide
Certificate II in Retail Services
SIR20216 · qualification guide
Certificate III in Community Pharmacy
SIR30116 · qualification guide
Diploma of Retail Leadership
SIR50116 · qualification guide
Certificate I in Retail Services
SIR10116 · qualification guide
Diploma of Retail Merchandise Management
SIR50317 · qualification guide
Where to study

Where can I study SIRSS00024?

No Get Course partner currently lists this skill set. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

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How we calculate these figures

Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: NCVER Total VET Activity 2025 collection; register training.gov.au, synced 6 September 2026; register synced 19 Sept 2026. Page last updated 19 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 19 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.