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Become a Qualified Retail Assistant, Sales Assistant, or Customer Service Representative

Embark on a retail career with the SIR30216 Certificate III in Retail. Ideal for both new and experienced retail professionals seeking skill enhancement.

Flexible
16 HoursCourse Duration
Online + PlacementDelivery
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What You Get

Everything That Comes With This Course

Nationally Recognised Australian Qualification.
100% Online.
Study anywhere and anytime you want with 24/7 course access.
No exams, ever. Instead, assessments range from open books, multiple choice quizzes, portfolios, videos and written assessments.
Courses are curated to maintain engagement across video, written content, assignments & audio.
This course is a nationally recognised Australian qualification.
Skills & Applications

The Skills You'll Build

Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.

CashierCustomer Service RepresentativeRetail AssistantRetail SupervisorSales AssistantSales Team Leader (Retail)Team Leader

No specific job, salary or outcome is guaranteed.

What You'll Learn

The 13 Modules Inside The Course

The modules that make up the course, as published by the provider.

13Total Units

SIRXWHS002Contribute To Workplace Health And Safety
SIRXHWB001Maintain Personal Health And Wellbeing
SIRXIND002Organise And Maintain The Store Environment
CHCDIV001Work With Diverse People
SIRXCOM002Work Effectively In A Team
SIRXIND001Work Effectively In A Service Environment
SIRXPDK001Advise On Products And Services

 

BSBPUR301Purchase Goods And Services
SIRXCEG003Build Customer Relationships And Loyalty
SIRXCEG001Engage The Customer
SIRXSLS001Sell To The Retail Customer
SIRXCEG002Assist With Customer Difficulties
SIRXRSK001Identify And Respond To Security Risks
From Past Students

What Students Say About It

Thank you for your guidance, support and encouraging talks throughout my study and for inspiring me to become better with continued learning.
Angela · Legacy Testimonials S117
Before You Ask

Questions People Ask First

What can I do with a Certificate III?

This qualification can prepare you for a range of roles in this industry. Entry requirements vary by employer, and some positions may require additional qualifications or supervised experience. Enquire for full details about career pathways.

How long does Cert III in Retail take to complete?

This course is designed to be completed in approximately 12 months. Study timeframes may vary depending on your pace and prior experience.

Can I study Cert III in Retail online?

Yes. This course is available online + placement. You can study from anywhere in Australia.

Is this a nationally recognised qualification?

Yes. This is a nationally recognised qualification on the Australian Qualifications Framework (AQF), delivered by a registered training organisation.

How much does Cert III in Retail cost?

Pricing varies depending on payment method and any available discounts. Enquire for current pricing and payment options.

What are the entry requirements?

Entry requirements vary by provider. Common requirements include being at least 18 years of age and an Australian citizen or permanent resident. Enquire for the full entry requirements for this course.

About This Course

What This Course Is Really About

Elevate Your Retail Skills and Knowledge with a Nationally Recognised Qualification in Retail

Do you have a natural talent and passion in salesmanship and would like to start a career in retail? Or are you a current retail assistant looking for a nationally recognised course to help you elevate your skills and climb the career ladder? The SIR30216 Certificate III in Retail is designed especially for you! This course is your gateway to understanding the ins and outs of retail operations and customer service excellence.

This course contains comprehensive units and 120 hours of work placement to provide a hands-on learning experience about engaging with customers, understanding and responding to their needs, and providing exceptional service. It also delves into critical operational topics such as managing stock, controlling inventory, and understanding merchandising. Additionally, you will gain insights into the critical aspects of workplace health and safety in a retail setting.

A standout feature of this course is its practical application. You will be able to engage in work placements or simulated retail environments, providing invaluable real-world experience in this industry. This hands-on approach will enhance your learning and build confidence and practical skills essential in any retail role.

The College Behind It

Delivered By A Registered Training Organisation

OC
Open Colleges
No Pressure, Just Answers

The Enquiry Is The Eligibility Check

You don't need to have decided to get the answers. One short form, and the provider comes back with your fees and a realistic study plan.

Enquire Now →
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Course information on this page is sourced from the education provider and was last verified on 28 July 2026. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.