ICT30120 is the nationally recognised Certificate III in Information Technology. It prepares you for work as an ict customer support officer. It has been the current version on the national register since 2020, when it replaced ICT30118. Employers posted about 852 ict customer support officer jobs in June 2026, down 3.7% on a year earlier.
The signals behind this qualification are mixed, and both sides are worth weighing. Specifically: employment in its occupations is projected to grow through 2035 and the official shortage list does not rate its occupations in shortage. These are official statistics, not a promise about any individual's result.
Employer demand for these roles is holding steady. Across Ict Customer Support Officer, about 852 jobs were advertised online in June 2026 (down 3.7% on a year earlier). Roughly 10,407 openings were advertised over the last 12 months, while 17,260 people enrolled in the qualification nationally in 2024. Enrolment counts people in training, not completions, so the two figures describe the pipeline and the market, not a job guarantee.
None of the occupations this qualification leads to is rated as in shortage on the official list. In the 2025 Occupation Shortage List assessment, Hardware Technician, ICT Customer Support Officer, Web Administrator and ICT Support Technicians nec are rated not in shortage.
Employment in these occupations is projected to grow. Government projections put them at 74,800 workers in May 2025, 81,800 by May 2030 (up 9.4%) and 87,800 by May 2035 (up 17.4%).
Outcomes for this qualification run below what is typical for a Certificate III. In the latest national outcomes survey (2025), 77.2% were employed or in further study after training, against a Certificate III median of 88% across 105 qualifications. Median income after training was $52,000, compared with $54,000 typical at this level. 85.5% were satisfied with the training, against 90.6% typical.
Enrolments in this qualification are steady. National enrolments moved from 17,500 in 2023, to 17,260 in 2024 (down 1.4%).
The register and the national framework set some of this. Providers set the rest.
State funding for ICT30120 is being verified against official program lists.
Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.
Providers listed on Get Course offering this qualification or its pathway. Enquire and the provider confirms details directly.
Earn the ICT30120 Certificate III in Information Technology online, with an elective focus in basic cyber security awareness.
Earn the ICT30120 Certificate III in Information Technology online and build the skills to move into tech support, help desk, and ICT roles.
Get Course maps ICT30120 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 3131) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Outcome benchmarks marked “typical” are medians computed by Get Course across all qualifications at the same level in the same NCVER collection; they are derived figures, not official NCVER benchmarks. Funding rows appear only after verification against the official state program list. Source vintages: register training.gov.au, synced 20 August 2026; NCVER Total VET Activity 2024 collection; NCVER Student Outcomes survey 2025 survey; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; Occupation Shortage List 2025 assessment; employment projections May 2025 to May 2035 release; register synced 29 Aug 2026. Page last updated 30 Aug 2026.