ICT30120 is the nationally recognised Certificate III in Information Technology. It prepares you for work as an ict customer support officer. It has been the current version on the national register since 2020, when it replaced ICT30118. Employers posted about 852 ict customer support officer jobs in June 2026, down 3.7% on a year earlier.
The signals behind the Certificate III in Information Technology are mixed, and both sides are worth weighing. Employment is projected to grow through 2035 and enrolments are rising. The official shortage list does not rate its occupations in shortage. These are official statistics, not a promise about your result.
Job ads for ict customer support officers are holding steady. About 852 ict customer support officer jobs were advertised online in June 2026, down 3.7% on a year earlier. Over the last 12 months there were about 10,400 job ads, while 18,645 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.
Australia's official shortage list rates hardware technicians, ict customer support officers, web administrators and ict support technicians necs as not in shortage. The 2025 Occupation Shortage List rates Hardware Technician, ICT Customer Support Officer, Web Administrator and ICT Support Technicians nec as not in shortage.
Ict customer support officer jobs are projected to grow. Jobs and Skills Australia projections put these occupations at 74,771 workers in May 2025, 81,794 by May 2030 (up 9.4%) and 87,813 by May 2035 (up 17.4%).
Certificate III in Information Technology graduates find work less often than is typical at Certificate III level. In the 2025 NCVER Student Outcomes survey, 77.2% were employed or in further study after training. The typical Certificate III result is 88%, across 105 qualifications. Median income after training was $52,000, against $54,000 typical. 85.5% were satisfied with the training, against 90.6% typical. Income here is the survey median about six months after training. It includes part-time work, so it is not the full-time award rate.
Enrolments in the Certificate III in Information Technology are growing. Across Australia, 17,250 people enrolled in 2024. In 2025 it was 18,645, up 8.1% in a year. National data for ICT30120 starts in 2020.
The register and the national framework set some of this. Providers set the rest.
State funding for ICT30120 is being verified against official program lists.
Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.
The Certificate III in Information Technology is 12 units: 6 core, plus 6 electives chosen from 70 options on the register.
Providers listed on Get Course offering this qualification or its pathway. Enquire and the provider confirms details directly.
Earn the ICT30120 Certificate III in Information Technology online, with an elective focus in basic cyber security awareness.
Earn the ICT30120 Certificate III in Information Technology online and build the skills to move into tech support, help desk, and ICT roles.
Get Course maps ICT30120 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 3131) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Outcome benchmarks marked “typical” are medians computed by Get Course across all Certificate IIIs in the same NCVER collection; they are derived figures, not official NCVER benchmarks. Funding rows appear only after verification against the official state program list. Source vintages: register training.gov.au, synced 15 September 2026; Occupation Shortage List 2025 assessment; employment projections May 2025 to May 2035 release; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; NCVER Total VET Activity 2025 collection; NCVER Student Outcomes survey 2025 survey; register synced 18 Sept 2026. Page last updated 19 Sept 2026.