BSB30120 Certificate III in Business (Customer Engagement)

Level Up Your Customer Service and Engagement Skills to Turn Customers into Loyal Clients

Are you intrigued by the challenge of turning every customer interaction into a positive experience? Do you aspire to be the face and voice that customers trust and businesses rely on? The Certificate III in Business (Customer Engagement) is tailored for people like you who are passionate about customer service and wish to develop their skills in this dynamic field. This course can also b your gateway to mastering customer engagement, equipping you with the knowledge and skills to excel in any customer-facing role and turn them into loyal clients.

This nationally recognised certificate course contains units that will educate you about the essentials of customer engagement. You'll explore how to deliver and monitor a service to customers, ensuring their needs are met with professionalism and efficiency. The curriculum includes learning effective communication strategies in the workplace, vital for handling customer interactions smoothly. You'll also gain insights into processing customer complaints, a crucial skill for maintaining customer satisfaction and loyalty. Additionally, the course covers topics like managing personal work priorities and professional development, preparing you to balance customer needs with your career growth.

Upon completion of this course, you will have the skills, knowledge and confidence to build positive and lasting relationships with your customers, which is crucial to your company or business’ success. With this certificate course, you will also be able to purse roles such as Customer Service Representative, Call Center Operator, Client Contact Officer, or Receptionist. This certificate opens doors to opportunities in diverse industries, from retail to corporate sectors, where customer engagement is key.