BSB30120 Certificate III in Business (Customer Engagement)

Harness Valuable Customer Service Skills and Knowledge to Keep Your Customers Happy

Transform customer interactions with the BSB30120 Certificate III in Business (Customer Engagement). Learn to build trust and loyalty in customer-facing roles.

Illustration of professionals using a smartphone interface showcasing customer engagement strategies.
Start Date
Start anytime.
Study for a minimum of 18 hours per week to complete modules in 12 months.
100% online.

Course Overview

Course Modules

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Career Outcomes

  • Clerical Officer 
  • Customer Service Representative 
  • General Clerk

Course Fees Include

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Open Colleges (OC) | RTO #90796

Payment Options

  • Pay upfront and receive big savings on your enrolment.
  • Pay as you go and then get started today and pay off while you study.
  • Unlock our exclusive monthly promotion for this course and study for less. Enquire now!

Course Entry Requirements

This course does not require specific formal education qualifications. However, you must be a minimum of 18 years old to enrol. Please note that this course is not open to student visa holders. For personalised assistance and more information, please enquire now.

Recognition of Prior Learning (RPL)

The course provider values the diverse skills and expertise you may have gained from various sources. These experiences can be acknowledged through the Recognition of Prior Learning (RPL) process. For a more comprehensive understanding of the RPL procedure or to discuss your RPL options, please enquire now.

About The Course

Level Up Your Customer Service and Engagement Skills to Turn Customers into Loyal Clients

Are you intrigued by the challenge of turning every customer interaction into a positive experience? Do you aspire to be the face and voice that customers trust and businesses rely on? The Certificate III in Business (Customer Engagement) is tailored for people like you who are passionate about customer service and wish to develop their skills in this dynamic field. This course can also b your gateway to mastering customer engagement, equipping you with the knowledge and skills to excel in any customer-facing role and turn them into loyal clients.

This nationally recognised certificate course contains units that will educate you about the essentials of customer engagement. You'll explore how to deliver and monitor a service to customers, ensuring their needs are met with professionalism and efficiency. The curriculum includes learning effective communication strategies in the workplace, vital for handling customer interactions smoothly. You'll also gain insights into processing customer complaints, a crucial skill for maintaining customer satisfaction and loyalty. Additionally, the course covers topics like managing personal work priorities and professional development, preparing you to balance customer needs with your career growth.

Upon completion of this course, you will have the skills, knowledge and confidence to build positive and lasting relationships with your customers, which is crucial to your company or business’ success. With this certificate course, you will also be able to purse roles such as Customer Service Representative, Call Center Operator, Client Contact Officer, or Receptionist. This certificate opens doors to opportunities in diverse industries, from retail to corporate sectors, where customer engagement is key.


"Easy to apply, the communication was great whenever I needed help and the content was relevant to my future career. Easy payment plans available, which helped me a lot." - Michelle