Build the front-desk skills healthcare clinics need. This certificate covers medical terminology, patient communication, and practice software.
Build the front-desk skills healthcare clinics need. This certificate covers medical terminology, patient communication, and practice software.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Indicative market figures from publicly available Australian data (ABS · Jobs and Skills Australia). Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Topic 1Role of a ReceptionistTopic 2Medical Reception Service SkillsTopic 3Time Management, Ethics and ProfessionalismTopic 4Maintain Patient RecordsTopic 5Understanding MedicareTopic 6Effective Business CommunicationTopic 7Introduction to Microsoft WordTopic 8Workplace Health and SafetyTopic 9First Aid and Medical EmergenciesTopic 10Customer Relationship ManagementTopic 1Introduction to Medtech (optional module)What you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Upon successfully completing the course, you'll be awarded a Certificate of Achievement from The Career Academy, accredited by ICOES and the CPD Standards Office and recognised by the International Approval & Recognition Council.
Access unlimited tutor support via phone and email during business hours. Tutors are industry experts passionate about your success and available for both quick questions and detailed guidance.
Study entirely online at your own pace with 6 months of course access, fitting learning around work, family, and daily life with no fixed class times.
Instant access to the Career Centre upon enrolment, including latest job opportunities, CV templates, a free personalised CV review, job tips, interview preparation resources, and a five-step job success process.
As a MedTech Partner, The Career Academy provides exclusive access to MedTech software, updated course content, and the latest MedTech functions, tips and tricks to give you a competitive edge in healthcare environments.
Upon completion, verify your qualification from The Career Academy with SEEK Pass so you can share it on SEEK and stand out to employers as a qualified, job-ready candidate.
Optional upgrade including expert career coaching, a personalised career plan, LinkedIn profile review, and proven strategies for job and career success.
The Career Academy is an online education provider helping 25,000+ students each year. They offer 100% online, self-paced courses with a 10-day money back guarantee, flexible payment plans (e.g. $25 per week), and unlimited 24/7 support via email and phone. Courses are industry-accredited and cover areas including psychology and counselling, medical reception, bookkeeping, dog grooming, and more. Student stories highlight career changers and upskilling across diverse industries.
A few simple steps from enquiry to your first day.
“Despite facing health challenges, Christine pursued a career in medical reception through The Career Academy. The Certificate in Medical Reception provided her with the skills and confidence to work in a medical practice, allowing her to increase her workload and achieve her professional goals.”
“Ashley transitioned from hospitality to the medical field after completing The Career Academy's Medical Reception & Terminology course. Her newfound passion for the medical field is leading her to pursue further studies in midwifery, all thanks to the flexibility of online learning.”
This Certificate in Medical Reception covers the practical skills used every day at a healthcare front desk. Students learn medical terminology, patient intake procedures, appointment scheduling, Medicare billing basics, and clinical record management. Hands-on training in MedTech software, the system used in thousands of Australian clinics, gives graduates a real advantage when applying for roles.
Delivered entirely online by The Career Academy, the course suits career changers, school leavers, and anyone already working in administration who wants to move into the health sector. Around 100 hours of self-paced content fits around work and family commitments, with 6 months of access to return to material as needed.
Completions earn a Certificate of Achievement accredited by ICOES and the CPD Standards Office, and recognised by the International Approval and Recognition Council. The credential can be verified through SEEK Pass, making it easy to share with employers directly on SEEK.
Enquire about this course and a course advisor from The Career Academy will be in touch with pricing and next steps.
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Last updated: July 2026