Embark on a retail career with the SIR30216 Certificate III in Retail. Ideal for both new and experienced retail professionals seeking skill enhancement.
Embark on a retail career with the SIR30216 Certificate III in Retail. Ideal for both new and experienced retail professionals seeking skill enhancement.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
SIRXWHS002Contribute To Workplace Health And SafetySIRXHWB001Maintain Personal Health And WellbeingSIRXIND002Organise And Maintain The Store EnvironmentCHCDIV001Work With Diverse PeopleSIRXCOM002Work Effectively In A TeamSIRXIND001Work Effectively In A Service EnvironmentSIRXPDK001Advise On Products And ServicesBSBPUR301Purchase Goods And ServicesSIRXCEG003Build Customer Relationships And LoyaltySIRXCEG001Engage The CustomerSIRXSLS001Sell To The Retail CustomerSIRXCEG002Assist With Customer DifficultiesSIRXRSK001Identify And Respond To Security RisksOpen Colleges is the training provider behind this course.
Elevate Your Retail Skills and Knowledge with a Nationally Recognised Qualification in Retail
Do you have a natural talent and passion in salesmanship and would like to start a career in retail? Or are you a current retail assistant looking for a nationally recognised course to help you elevate your skills and climb the career ladder? The SIR30216 Certificate III in Retail is designed especially for you! This course is your gateway to understanding the ins and outs of retail operations and customer service excellence.
This course contains comprehensive units and 120 hours of work placement to provide a hands-on learning experience about engaging with customers, understanding and responding to their needs, and providing exceptional service. It also delves into critical operational topics such as managing stock, controlling inventory, and understanding merchandising. Additionally, you will gain insights into the critical aspects of workplace health and safety in a retail setting.
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Last updated: July 2026