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TLI33122Certificate IIICurrentTLI training package

TLI33122 Certificate III in Rail Customer Service

TLI33122 is the nationally recognised Certificate III in Rail Customer Service. It prepares you for work as a travel attendants nec. It has been the current version on the national register since 2022, when it replaced TLI33121. Employers posted about 20 travel attendants nec jobs in June 2026, up 1.7% on a year earlier.

Often searched as Cert 3 in Rail Customer Service · Register data synced 29 Aug 2026 from training.gov.au
Online job ads · June 2026
20last month
Travel attendants nec roles advertised across Australia
Holding close to last year's level
Long-term outlook
Positive
Three signals positive
Register status
Current
Replaced TLI33121 in 2022
Enrolments
Rising
Up 28% in a year
Funding status
Verification pending
Checked against official state program lists
The short answer

Several independent signals line up behind this qualification. Specifically: its occupations are rated in shortage in parts of the country, employment in its occupations is projected to grow through 2035 and national enrolments are rising. These are official statistics, not a promise about any individual's result.

Jobs and Skills Australia

Is the work there?

Employer demand for these roles is holding steady. Across Travel Attendants Nec, about 20 jobs were advertised online in June 2026 (up 1.7% on a year earlier). Roughly 303 openings were advertised over the last 12 months, while 320 people enrolled in the qualification nationally in 2024. Enrolment counts people in training, not completions, so the two figures describe the pipeline and the market, not a job guarantee.

Jobs and Skills Australia, Internet Vacancy Index · latest month June 2026 · ANZSCO 4517
20
Combined monthly online job ads across Travel Attendants Nec, to June 2026

Official shortage list

The official shortage list rates some of these occupations as in shortage in parts of the country. In the 2025 Occupation Shortage List assessment, Flight Attendant is rated in shortage in regional areas; Travel Attendants nec is rated not in shortage.

Jobs and Skills Australia, Occupation Shortage List · 2025 assessment

Ten year outlook

Employment in these occupations is projected to grow. Government projections put them at 10,000 workers in May 2025, 10,400 by May 2030 (up 4.4%) and 11,300 by May 2035 (up 12.9%).

9,999
workers, May 2025
10,442
workers, May 2030
11,288
workers, May 2035
Jobs and Skills Australia employment projections · May 2025 to May 2035
Occupation mapping by Get Course, shown with ANZSCO codes so it can be checked.
NCVER Total VET Activity

Who is training

Enrolments in this qualification are growing. National enrolments rose from 250 in 2023, the first year it appears in national data, to 320 in 2024 (up 28%).

NCVER Total VET Activity · 2024 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

How long it takes
A Certificate III is typically 1 to 2 years of full-time study under the Australian Qualifications Framework. Providers set the exact length and pace.
Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to TLI33122 like any qualification on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for TLI33122 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
Where to study

Where can I study TLI33122?

No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

Browse courses
How we calculate these figures

Get Course maps TLI33122 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 4517) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Outcome benchmarks marked “typical” are medians computed by Get Course across all qualifications at the same level in the same NCVER collection; they are derived figures, not official NCVER benchmarks. Funding rows appear only after verification against the official state program list. Source vintages: Occupation Shortage List 2025 assessment; employment projections May 2025 to May 2035 release; NCVER Total VET Activity 2024 collection; register training.gov.au, synced 26 August 2026; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; register synced 29 Aug 2026. Page last updated 30 Aug 2026.

About this page. Every number on this page shows its source and date. Register data synced 29 Aug 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.