TLI22321Certificate IICurrentTLI training package

TLI22321 Certificate II in Rail Customer Service

TLI22321 is the nationally recognised Certificate II behind railways assistant work. It has been the current version on the national register since 2022, when it replaced TLI22318. About 3,675 railways assistant jobs were advertised in June 2026, up 1.4% on a year earlier.

Often searched as Cert 2 in Rail Customer Service · Register data synced 19 Sept 2026 from training.gov.au
Online job ads · June 2026
3,675last month
Railways assistant roles advertised across Australia
Holding close to last year's level
Long-term outlook
Limited data
One structural signal up
Register status
Current
Replaced TLI22318 in 2022
Enrolments
Rising
Up 20.8% in a year
Funding status
Verification pending
Checked against official state program lists
The short answer

There is not much independent data on TLI22321 yet. What exists: enrolments are rising. These are official statistics, not a promise about your result.

Jobs and Skills Australia

Is the work there?

Job ads for railways assistants are holding steady. About 3,675 railways assistant jobs were advertised online in June 2026, up 1.4% on a year earlier. Over the last 12 months there were about 46,600 job ads, while 145 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.

Jobs and Skills Australia, Internet Vacancy Index · latest month June 2026 · ANZSCO 8999
3,675
Combined monthly online job ads across Railways Assistant, to June 2026

Ten year outlook

Railways assistant jobs are projected to stay about flat. Jobs and Skills Australia projections put these occupations at 68,591 workers in May 2025, 69,155 by May 2030 (up 0.8%) and 71,498 by May 2035 (up 4.2%).

68,591
workers, May 2025
69,155
workers, May 2030
71,498
workers, May 2035
Jobs and Skills Australia employment projections · May 2025 to May 2035
Occupation mapping by Get Course, shown with ANZSCO codes so it can be checked.
NCVER Total VET Activity

Who is training

Enrolments in the Certificate II in Rail Customer Service are growing. Across Australia, 120 people enrolled in 2024. In 2025 it was 145, up 20.8% in a year. National data for TLI22321 starts in 2023.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

How long it takes
A Certificate II is typically 0.5 to 1 year of full-time study under the Australian Qualifications Framework. Providers set the exact length and pace.
Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to TLI22321 like any qualification on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for TLI22321 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the qualification

The Certificate II in Rail Customer Service is 12 units: 7 core, plus 5 electives chosen from 26 options on the register.

  • TLIB3118Apply awareness of railway fundamentals
  • TLIE0002Process workplace documentation
  • TLIE1003Participate in basic workplace communication
  • TLIE2007Use communications systems
  • TLIF0025Follow work health and safety procedures
  • TLIG0003Work effectively with others in a team
View all 7 core units
  • TLII3022Provide customer service in rail operations
View the 26 elective options
  • BSBOPS203Deliver a service to customers
  • CHCCCS020Respond effectively to behaviours of concern
  • HLTAID010Provide basic emergency life support
  • HLTAID011Provide First Aid
  • SITHFAB021Provide responsible service of alcohol
  • SITXFSA005Use hygienic practices for food safety
  • TLIB0015Clean transportation units and facilities for passenger use
  • TLIC0016Identify and respond to signals and trackside signs
  • TLID0020Shift materials safely using manual handling methods
  • TLIE0009Carry out basic workplace calculations
  • TLIF0008Apply safety critical communications in the rail environment
  • TLIF0020Safely access the rail corridor
  • TLIF2006Apply accident-emergency procedures
  • TLIF2010Apply fatigue management strategies
  • TLIF2018Operate firefighting equipment
  • TLIF2062Apply awareness of safeworking rules and regulations
  • TLIG2007Work in a socially diverse environment
  • TLII0007Provide assistance to customers with specific needs
  • TLII2015Operate the on-train buffet car
  • TLIK2003Apply keyboard skills
  • TLIK2010Use infotechnology devices in the workplace
  • TLIL2048Prepare for train departure
  • TLIO0005Provide revenue protection measures
  • TLIP0002Advise on and construct fares for customers
  • TLIP0003Ensure the confidentiality, privacy and security of customer information
  • TLIU2012Participate in environmentally sustainable work practices
training.gov.au national register, TLI22321 release 2
Same training package

What skill sets come from the TLI training package?

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TLISS00131 · skill set guide
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TLISS00213 · skill set guide
Examining Timber Structures Skill Set
TLISS00113 · skill set guide
Driving Instructor Skill Set
TLISS00162 · skill set guide
Examining Concrete/Masonry Structures Skill Set
TLISS00111 · skill set guide
Certify Rolling Stock Skill Set
TLISS00143 · skill set guide
Where to study

Where can I study TLI22321?

No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

Browse courses
How we calculate these figures

Get Course maps TLI22321 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 8999) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: Jobs and Skills Australia Internet Vacancy Index latest month June 2026; NCVER Total VET Activity 2025 collection; employment projections May 2025 to May 2035 release; register training.gov.au, synced 6 September 2026; register synced 19 Sept 2026. Page last updated 19 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 19 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.