PUA30822Certificate IIICurrentPUA training package

PUA30822 Certificate III in Public Safety (Emergency Communications Centre Operations)

PUA30822 is the nationally recognised Certificate III behind radio despatcher work. It has been the current version on the national register since 2022, when it replaced PUA30819. About 264 radio despatcher jobs were advertised in June 2026, down 5.8% on a year earlier.

Often searched as Cert 3 in Public Safety (Emergency Communications Centre Operations) · Register data synced 18 Sept 2026 from training.gov.au
Online job ads · June 2026
264last month
Radio despatcher roles advertised across Australia
Down on a year earlier
Long-term outlook
Mixed
Two structural signals up; current job ads down
Register status
Current
Replaced PUA30819 in 2022
Enrolments
Falling fast
Down 42.3% in a year
Funding status
Verification pending
Checked against official state program lists
The short answer

The signals behind the Certificate III in Public Safety (Emergency Communications Centre Operations) are mixed, and both sides are worth weighing. Radio despatchers are in national shortage and employment is projected to grow through 2035. Job ads in June 2026 were down 5.8% on a year earlier and enrolments are falling. These are official statistics, not a promise about your result.

Jobs and Skills Australia

Is the work there?

Employers are posting fewer radio despatcher jobs than a year ago. About 264 radio despatcher jobs were advertised online in June 2026, down 5.8% on a year earlier. Over the last 12 months there were about 3,300 job ads, while 225 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.

Jobs and Skills Australia, Internet Vacancy Index · latest month June 2026 · ANZSCO 5999
264
Combined monthly online job ads across Radio Despatcher, to June 2026

Official shortage list

Australia's official shortage list rates clinical coders as in shortage. The 2025 Occupation Shortage List rates Clinical Coder as in national shortage; Production Assistant (Film, Television, Radio or Stage), Proof Reader, Radio Despatcher, Facilities Administrator and Clerical and Administrative Workers nec as not in shortage.

Jobs and Skills Australia, Occupation Shortage List · 2025 assessment

Ten year outlook

Radio despatcher jobs are projected to grow. Jobs and Skills Australia projections put these occupations at 21,864 workers in May 2025, 22,751 by May 2030 (up 4.1%) and 24,176 by May 2035 (up 10.6%).

21,864
workers, May 2025
22,751
workers, May 2030
24,176
workers, May 2035
Jobs and Skills Australia employment projections · May 2025 to May 2035
Occupation mapping by Get Course, shown with ANZSCO codes so it can be checked.
NCVER Total VET Activity

Who is training

Enrolments in the Certificate III in Public Safety (Emergency Communications Centre Operations) are dropping fast. Across Australia, 390 people enrolled in 2024. In 2025 it was 225, down 42.3% in a year. National data for PUA30822 starts in 2023.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

How long it takes
A Certificate III is typically 1 to 2 years of full-time study under the Australian Qualifications Framework. Providers set the exact length and pace.
Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to PUA30822 like any qualification on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for PUA30822 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the qualification

The register lists 3 core units for the Certificate III in Public Safety (Emergency Communications Centre Operations), plus 24 elective options. One unit has prerequisites, marked below.

  • PUACOM001Communicate in the workplace
  • PUAECO001Operate telephony systems
  • PUAECO002Process emergency incident calls and enquiries
View the 24 elective options
  • BSBOPS202Engage with customers
  • BSBPEF201Support personal wellbeing in the workplace
  • BSBTEC201Use business software applications
  • BSBTWK201Work effectively with others
  • BSBWHS307Apply knowledge of WHS laws in the workplace
  • BSBWHS308Participate in WHS hazard identification, risk assessment and risk control processes
  • BSBWHS309Contribute effectively to WHS communication and consultation processes
  • BSBWHS311Assist with maintaining workplace safety
  • HLTAID010Provide basic emergency life support
  • HLTAID011Provide First Aid
  • HLTWHS006Manage personal stressors in the work environment
  • PUAECO003Operate and control radio networks
  • PUAECO004Operate computer aided dispatch system
  • PUAECO005Dispatch resources from within an emergency communications centre
  • PUAECO006Read and interpret maps
  • PUAECO007Respond to and maintain monitored automatic notification system
  • PUAECO008Receive and action notification of uncontrolled hazardous materials situations
  • PUAFIR323Take local weather observations
  • PUAOPE013Operate communications systems and equipment
  • PUASES012Work as a team member in an emergency operations centre
  • PUATEA001Work in a team
  • PUATEA002Work autonomously (has prerequisites)
  • PUATEA004Work effectively in a public safety organisation
  • PUAWHS001Follow defined work, health and safety policies and procedures
training.gov.au national register, PUA30822 release 1
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What skill sets come from the PUA training package?

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PUASS00089 · skill set guide
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PUASS00095 · skill set guide
Biosecurity Emergency Responder
PUASS00063 · skill set guide
Biosecurity Infected Premises Supervisor
PUASS00061 · skill set guide
Complex Prescribed Burn Planner
PUASS00068 · skill set guide
Where to study

Where can I study PUA30822?

No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

Browse courses
How we calculate these figures

Get Course maps PUA30822 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 5999) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: Jobs and Skills Australia Internet Vacancy Index latest month June 2026; NCVER Total VET Activity 2025 collection; Occupation Shortage List 2025 assessment; employment projections May 2025 to May 2035 release; register training.gov.au, synced 6 September 2026; register synced 18 Sept 2026. Page last updated 19 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 18 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.