PSP50316 is the nationally recognised Diploma of Government Security. It prepares you for work as a customer service manager. It has been the current version on the national register since 2016, when it replaced PSP51812. Employers posted about 561 customer service manager jobs in June 2026, down 2.4% on a year earlier.
The signals behind the Diploma of Government Security are mixed, and both sides are worth weighing. Employment is projected to grow through 2035 and enrolments are rising. The official shortage list does not rate its occupations in shortage. These are official statistics, not a promise about your result.
Job ads for customer service managers are holding steady. About 561 customer service manager jobs were advertised online in June 2026, down 2.4% on a year earlier. Over the last 12 months there were about 6,800 job ads, while 80 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.
Australia's official shortage list rates call or contact centre managers and customer service managers as not in shortage. The 2025 Occupation Shortage List rates Call or Contact Centre Manager and Customer Service Manager as not in shortage.
Customer service manager jobs are projected to grow. Jobs and Skills Australia projections put these occupations at 39,530 workers in May 2025, 42,221 by May 2030 (up 6.8%) and 44,825 by May 2035 (up 13.4%).
Enrolments in the Diploma of Government Security are growing. Across Australia, 70 people enrolled in 2024. In 2025 it was 80, up 14.3% in a year.
The register and the national framework set some of this. Providers set the rest.
State funding for PSP50316 is being verified against official program lists.
Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.
The Diploma of Government Security is 11 units: 6 core, plus 5 electives chosen from 8 options on the register.
No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.
Browse coursesGet Course maps PSP50316 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 1492) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: Jobs and Skills Australia Internet Vacancy Index latest month June 2026; NCVER Total VET Activity 2025 collection; Occupation Shortage List 2025 assessment; employment projections May 2025 to May 2035 release; register training.gov.au, synced 6 September 2026; register synced 18 Sept 2026. Page last updated 19 Sept 2026.