ICT20120 is the nationally recognised Certificate II behind keyboard operators work. It has been the current version on the national register since 2021, when it replaced ICT10115 and ICT20115. About 122 keyboard operators jobs were advertised in June 2026, down 30.5% on a year earlier.
The independent signals behind the Certificate II in Applied Digital Technologies are weak right now. Job ads in June 2026 were down 30.5% on a year earlier, the official shortage list does not rate its occupations in shortage and employment is projected to shrink. Weigh both sides.
Employers are posting fewer keyboard operators jobs than a year ago. About 122 keyboard operators jobs were advertised online in June 2026, down 30.5% on a year earlier. Over the last 12 months there were about 1,600 job ads, while 7,950 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.
Australia's official shortage list rates data entry operators, machine shorthand reporters and word processing operators as not in shortage. The 2025 Occupation Shortage List rates Data Entry Operator, Machine Shorthand Reporter and Word Processing Operator as not in shortage.
Keyboard operators jobs are projected to shrink. Weigh that before any marketing claim. Jobs and Skills Australia projections put these occupations at 46,343 workers in May 2025, 43,577 by May 2030 (down 6%) and 44,736 by May 2035 (down 3.5%).
Certificate II in Applied Digital Technologies graduates find work less often than is typical at Certificate II level. In the 2025 NCVER Student Outcomes survey, 66.4% were employed or in further study after training. The typical Certificate II result is 77.6%, across 63 qualifications. Median income after training was $40,400, against $41,400 typical. 86% were satisfied with the training, against 91.4% typical. Income here is the survey median about six months after training. It includes part-time work, so it is not the full-time award rate.
Enrolments in the Certificate II in Applied Digital Technologies are steady. Across Australia, 7,825 people enrolled in 2024. In 2025 it was 7,950, up 1.6% in a year. National data for ICT20120 starts in 2021.
The register and the national framework set some of this. Providers set the rest.
State funding for ICT20120 is being verified against official program lists.
Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.
The Certificate II in Applied Digital Technologies is 12 units: 6 core, plus 6 electives chosen from 42 options on the register.
No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.
Browse coursesGet Course maps ICT20120 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 5321) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Outcome benchmarks marked “typical” are medians computed by Get Course across all Certificate IIs in the same NCVER collection; they are derived figures, not official NCVER benchmarks. Funding rows appear only after verification against the official state program list. Source vintages: Jobs and Skills Australia Internet Vacancy Index latest month June 2026; Occupation Shortage List 2025 assessment; NCVER Total VET Activity 2025 collection; employment projections May 2025 to May 2035 release; NCVER Student Outcomes survey 2025 survey; register training.gov.au, synced 15 September 2026; register synced 18 Sept 2026. Page last updated 19 Sept 2026.