FNS42120Certificate IVCurrentFNS training package

FNS42120 Certificate IV in Personal Injury Management

FNS42120 is the nationally recognised Certificate IV in Personal Injury Management. It prepares you for work as an insurance agent. It has been the current version on the national register since 2021, when it replaced FNS42115. Employers posted about 577 insurance agent jobs in June 2026, down 14.1% on a year earlier.

Often searched as Cert 4 in Personal Injury Management · Register data synced 19 Sept 2026 from training.gov.au
Online job ads · June 2026
577last month
Insurance agent roles advertised across Australia
Down on a year earlier
Long-term outlook
Mixed
One structural signal up; current job ads down
Register status
Current
Replaced FNS42115 in 2021
Enrolments
Rising
Up 13% in a year
Funding status
Verification pending
Checked against official state program lists
The short answer

The signals behind the Certificate IV in Personal Injury Management are mixed, and both sides are worth weighing. Enrolments are rising. Job ads in June 2026 were down 14.1% on a year earlier and the official shortage list does not rate its occupations in shortage. These are official statistics, not a promise about your result.

Jobs and Skills Australia

Is the work there?

Employers are posting fewer insurance agent jobs than a year ago. About 577 insurance agent jobs were advertised online in June 2026, down 14.1% on a year earlier. Over the last 12 months there were about 7,600 job ads, while 260 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.

Jobs and Skills Australia, Internet Vacancy Index · latest month June 2026 · ANZSCO 6112
577
Combined monthly online job ads across Insurance Agent, to June 2026

Official shortage list

Australia's official shortage list rates insurance agents as not in shortage. The 2025 Occupation Shortage List rates Insurance Agent as not in shortage.

Jobs and Skills Australia, Occupation Shortage List · 2025 assessment

Ten year outlook

Insurance agent jobs are projected to stay about flat. Jobs and Skills Australia projections put these occupations at 16,703 workers in May 2025, 16,436 by May 2030 (down 1.6%) and 17,138 by May 2035 (up 2.6%).

16,703
workers, May 2025
16,436
workers, May 2030
17,138
workers, May 2035
Jobs and Skills Australia employment projections · May 2025 to May 2035
Occupation mapping by Get Course, shown with ANZSCO codes so it can be checked.
NCVER Total VET Activity

Who is training

Enrolments in the Certificate IV in Personal Injury Management are growing. Across Australia, 230 people enrolled in 2024. In 2025 it was 260, up 13% in a year. National data for FNS42120 starts in 2021.

NCVER Total VET Activity · 2025 collection
training.gov.au · Australian Qualifications Framework

What does studying it involve?

The register and the national framework set some of this. Providers set the rest.

How long it takes
A Certificate IV is typically 0.5 to 2 years of full-time study under the Australian Qualifications Framework. Providers set the exact length and pace.
Delivery
Providers set the delivery mode.
Credit for experience
Recognition of prior learning applies to FNS42120 like any qualification on the national register: an approved provider assesses your evidence against each unit.
training.gov.au national register; Australian Qualifications Framework.
State subsidised training lists

What does it cost, and who funds it?

State funding for FNS42120 is being verified against official program lists.

Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.

Official state subsidised training program lists, verified per state. Full-fee prices will appear here as partner courses are listed.
training.gov.au · unit packaging

What is in the qualification

The Certificate IV in Personal Injury Management is 12 units: 2 core, plus 10 electives chosen from 39 options on the register.

  • FNSPIM313Work within the personal injury management sector
  • FNSPIM419Maintain relationships with personal injury clients
View the 39 elective options
  • BSBINS401Analyse and present research information
  • BSBLDR301Support effective workplace relationships
  • BSBLDR411Demonstrate leadership in the workplace
  • BSBLDR413Lead effective workplace relationships
  • BSBOPS304Deliver and monitor a service to customers
  • BSBPEF402Develop personal work priorities
  • BSBPMG430Undertake project work
  • CHCCOM002Use communication to build relationships
  • CHCDIV001Work with diverse people
  • FNSCRD413Manage and recover bad and doubtful debts
  • FNSCUS411Participate in negotiations
  • FNSCUS412Resolve disputes
  • FNSINC411Conduct work according to professional practices in the financial services industry
  • FNSISV408Manage handling and settlement of routine insurance claims for retail clients
  • FNSISV411Evaluate insurance risk for business
  • FNSISV412Underwrite insurance business
  • FNSISV417Use medical terminology in an insurance context
  • FNSISV522Work with legal teams to resolve non-routine and complex insurance claims
  • FNSPIM314Assess and determine initial entitlements for personal injury claims
  • FNSPIM406Develop and maintain knowledge of personal injury management insurance
  • FNSPIM407Register policy
  • FNSPIM408Renew and maintain policy
  • FNSPIM410Collect, assess and use information
  • FNSPIM411Plan and implement rehabilitation and return to life strategies
  • FNSPIM415Manage personal injury case loads
  • FNSPIM423Educate clients on personal injury management issues
  • FNSPIM424Assist personal injury clients with job placement
  • FNSPIM425Facilitate recovery and return to life
  • FNSPIM434Manage personal injury claims
  • FNSPIM505Use medical knowledge in the management of personal injury claims
  • FNSPIM509Comply with regulatory frameworks
  • FNSPIM521Develop return to work or injury management strategies
  • FNSPIM522Facilitate workplace assessment with stakeholders for personal injury cases
  • PSPGEN051Conduct evaluations
  • PSPINM003Undertake initial rehabilitation assessments
  • PSPINM005Conduct situational workplace assessments
  • PSPINM006Develop return to work plans
  • PSPINM007Implement and monitor return to work plans
  • PSPINM014Contribute to a quality injury management system
training.gov.au national register, FNS42120 release 4
Same training package

What skill sets come from the FNS training package?

Tax Law for Tax Agents Skill Set (Tax documentation)
FNSSS00008 · skill set guide
Advanced Accounting Principles Skill Set
FNSSS00015 · skill set guide
Business Ethics and Conduct Skill Set
FNSSS00013 · skill set guide
Accounting Principles Skill Set
FNSSS00014 · skill set guide
Commercial Law for Tax Agents Skill Set
FNSSS00005 · skill set guide
Tax Law for Tax Agents Skill Set (Tax plans)
FNSSS00009 · skill set guide
Where to study

Where can I study FNS42120?

No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.

Browse courses
How we calculate these figures

Get Course maps FNS42120 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 6112) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: register training.gov.au, synced 16 September 2026; employment projections May 2025 to May 2035 release; NCVER Total VET Activity 2025 collection; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; Occupation Shortage List 2025 assessment; register synced 19 Sept 2026. Page last updated 20 Sept 2026.

About this page. Every number on this page shows its source and date. Register data synced 19 Sept 2026 from training.gov.au. Compiled by Get Course from public data sources. It is not provided or endorsed by any training organisation, and nothing here is advice about your individual situation. Statistics describe groups; your result depends on you. If you represent a training organisation and want to correct or add to this page, contact hello@getcourse.com.au.