AUR40116 is the nationally recognised Certificate IV in Automotive Management. It prepares you for work as a customer service manager. It has been the current version on the national register since 2016, when it replaced AUR40112. Employers posted about 561 customer service manager jobs in June 2026, down 2.4% on a year earlier.
The signals behind the Certificate IV in Automotive Management are mixed, and both sides are worth weighing. Employment is projected to grow through 2035. The official shortage list does not rate its occupations in shortage and enrolments are falling. These are official statistics, not a promise about your result.
Job ads for customer service managers are holding steady. About 561 customer service manager jobs were advertised online in June 2026, down 2.4% on a year earlier. Over the last 12 months there were about 6,800 job ads, while 25 people were training in the qualification nationally (2025). Ads show the market. Enrolments show the pipeline. Neither is a job promise.
Australia's official shortage list rates call or contact centre managers and customer service managers as not in shortage. The 2025 Occupation Shortage List rates Call or Contact Centre Manager and Customer Service Manager as not in shortage.
Customer service manager jobs are projected to grow. Jobs and Skills Australia projections put these occupations at 39,530 workers in May 2025, 42,221 by May 2030 (up 6.8%) and 44,825 by May 2035 (up 13.4%).
Fewer people are enrolling in the Certificate IV in Automotive Management than a year ago. Across Australia, 30 people enrolled in 2024. In 2025 it was 25, down 16.7% in a year.
The register and the national framework set some of this. Providers set the rest.
State funding for AUR40116 is being verified against official program lists.
Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.
The Certificate IV in Automotive Management is 10 units: 6 core, plus 4 electives chosen from 12 options on the register.
No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.
Browse coursesGet Course maps AUR40116 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 1492) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Funding rows appear only after verification against the official state program list. Source vintages: employment projections May 2025 to May 2035 release; NCVER Total VET Activity 2025 collection; register training.gov.au, synced 13 September 2026; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; Occupation Shortage List 2025 assessment; register synced 18 Sept 2026. Page last updated 19 Sept 2026.