AUR40116 is the nationally recognised Certificate IV in Automotive Management. It prepares you for work as a customer service manager. It has been the current version on the national register since 2016, when it replaced AUR40112. Employers posted about 561 customer service manager jobs in June 2026, down 2.4% on a year earlier.
The signals behind this qualification are mixed, and both sides are worth weighing. Specifically: employment in its occupations is projected to grow through 2035, the official shortage list does not rate its occupations in shortage and national enrolments are falling. These are official statistics, not a promise about any individual's result.
Employer demand for these roles is holding steady. Across Customer Service Manager, about 561 jobs were advertised online in June 2026 (down 2.4% on a year earlier). Roughly 6,755 openings were advertised over the last 12 months, while 30 people enrolled in the qualification nationally in 2024. Enrolment counts people in training, not completions, so the two figures describe the pipeline and the market, not a job guarantee.
None of the occupations this qualification leads to is rated as in shortage on the official list. In the 2025 Occupation Shortage List assessment, Call or Contact Centre Manager and Customer Service Manager are rated not in shortage.
Employment in these occupations is projected to grow. Government projections put them at 39,500 workers in May 2025, 42,200 by May 2030 (up 6.8%) and 44,800 by May 2035 (up 13.4%).
Fewer people are training in this qualification than a year earlier. National enrolments fell from 35 in 2023, to 30 in 2024 (down 14.3%).
The register and the national framework set some of this. Providers set the rest.
State funding for AUR40116 is being verified against official program lists.
Eligibility and student contributions vary by program and provider. The official state listing is the source of truth. In a subsidised place the government pays most of the tuition and you pay a co-contribution set by the program and provider.
No Get Course partner currently lists this qualification. Check the national register for organisations approved to deliver it, and remember that approval to deliver is a regulatory fact, not a recommendation. You can browse live courses from our partners and enquire today.
Browse coursesGet Course maps AUR40116 to its occupations using the register’s own outcome wording, shown with ANZSCO codes (here, 1492) so the mapping can be checked. Job advertisement counts come from the Jobs and Skills Australia Internet Vacancy Index and count online ads, not vacancies filled. Enrolment counts come from NCVER Total VET Activity and count people in training, not completions. Outcome benchmarks marked “typical” are medians computed by Get Course across all qualifications at the same level in the same NCVER collection; they are derived figures, not official NCVER benchmarks. Funding rows appear only after verification against the official state program list. Source vintages: employment projections May 2025 to May 2035 release; Occupation Shortage List 2025 assessment; NCVER Total VET Activity 2024 collection; register training.gov.au, synced 19 August 2026; Jobs and Skills Australia Internet Vacancy Index latest month June 2026; register synced 29 Aug 2026. Page last updated 30 Aug 2026.