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SIR30216 Certificate III in Retail

Become a Qualified Retail Assistant, Sales Assistant, or Customer Service Representative

Embark on a retail career with the SIR30216 Certificate III in Retail. Ideal for both new and experienced retail professionals seeking skill enhancement.

Illustration of a customer service scene: a cheerful man in a yellow jacket receives a package over a counter from a female clerk, who stands behind the desk in a modern store setting, under stylish pendant lights.
Start Date
Start anytime.
Study for a minimum of 16 hours per week to complete modules in 12 months.
100% online with 120 hours of work placement, which can be done part-time or as a block, depending on the host organisation's requirements and availability.

Course Overview

Course Modules

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Career Outcomes

  • Cashier 
  • Customer Service Representative 
  • Retail Assistant 
  • Retail Supervisor 
  • Sales Assistant 
  • Sales Team Leader (Retail) 
  • Team Leader

Course Fees Include

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Open Colleges (OC) | RTO #90796

Payment Options

  • Pay upfront and receive big savings on your enrolment.
  • Pay as you go and then get started today and pay off while you study.
  • Unlock our exclusive monthly promotion for this course and study for less. Enquire now!

Work Placement

The course contains a minimum of 120 hours of work placement. Work placement hours can be done part-time or as a block, depending on the host organisation's requirements and availability. To find out what the suitable workplaces are for this course, please enquire now.

Course Entry Requirements

This course does not require specific formal education qualifications. However, you must be a minimum of 18 years old to enrol. Please note that this course is not open to student visa holders. For personalised assistance and more information, please enquire now.

Recognition of Prior Learning (RPL)

The course provider values the diverse skills and expertise you may have gained from various sources. These experiences can be acknowledged through the Recognition of Prior Learning (RPL) process. For a more comprehensive understanding of the RPL procedure or to discuss your RPL options, please enquire now.

About The Course

Elevate Your Retail Skills and Knowledge with a Nationally Recognised Qualification in Retail

Do you have a natural talent and passion in salesmanship and would like to start a career in retail? Or are you a current retail assistant looking for a nationally recognised course to help you elevate your skills and climb the career ladder? The SIR30216 Certificate III in Retail is designed especially for you! This course is your gateway to understanding the ins and outs of retail operations and customer service excellence.

This course contains comprehensive units and 120 hours of work placement to provide a hands-on learning experience about engaging with customers, understanding and responding to their needs, and providing exceptional service. It also delves into critical operational topics such as managing stock, controlling inventory, and understanding merchandising. Additionally, you will gain insights into the critical aspects of workplace health and safety in a retail setting. 

A standout feature of this course is its practical application. You will be able to engage in work placements or simulated retail environments, providing invaluable real-world experience in this industry. This hands-on approach will enhance your learning and build confidence and practical skills essential in any retail role.

Upon completion of this course, you will be prepared to qualify for certain roles in the retail sector, such as retail assistant, customer service representative, stock controller, or visual merchandiser. This qualification opens doors to a career path that is both dynamic and rewarding, with opportunities for growth and advancement in the ever-evolving retail landscape.


"Thank you for your guidance, support and encouraging talks throughout my study and for inspiring me to become better with continued learning." - Angela