Are you looking to hone your IT and network support skills and advance your career in systems administration? Do you want to gain the advanced knowledge to troubleshoot, configure, and maintain IT systems…
Are you looking to hone your IT and network support skills and advance your career in systems administration? Do you want to gain the advanced knowledge to troubleshoot, configure, and maintain IT systems…
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
ICTICT426Identify and Evaluate Emerging Technologies and PracticesICTPRG302Apply Introductory Programming TechniquesICTICT451Comply with IP, Ethics and Privacy Policies in ICT EnvironmentsBSBXCS404Contribute to Cyber Security Risk ManagementICTICT443Work Collaboratively in the ICT IndustryICTSAS432Identify and Resolve Client ICT ProblemsBSBCRT404Apply Advanced Critical Thinking to Work ProcessesICTCLD301Evaluate Characteristics of Cloud Computing Solutions and ServicesICTICT445Connect and Configure Devices and Hardware ComponentsICTSAS436Evaluate ICT System StatusICTSAS438Implement Maintenance ProceduresICTSAS441Support ICT System SoftwareICTSAS442Provide First-Level Remote Help Desk SupportICTSAS443Support Operating System Users and Troubleshoot ApplicationsICTICT435Create Technical DocumentationBSBXCS303Securely Manage Personally Identifiable Information and Workplace InformationICTICT441Provide One-to-One InstructionICTCYS407Gather, Analyse and Interpret Threat DataBSBXCS302Identify and Report Online Security ThreatsICTCLD401Configure Cloud ServicesUpskilled is the training provider behind this course.
Upgrade Your Troubleshooting and IT Support Skills with a Nationally Recognised Qualification Powered by Microsoft and VMWare Academy
Are you looking to hone your IT and network support skills and advance your career in systems administration? Do you want to gain the advanced knowledge to troubleshoot, configure, and maintain IT systems effectively? The ICT40120 Certificate IV in Information Technology (Systems Administration Support) will help you build your expertise and prepare you for critical roles in IT support and administration.
This nationally recognised course includes twenty key modules that cover various areas of IT support, including troubleshooting procedures, system configuration, and direct client instruction. You'll learn to advise, instruct, and assist IT clients, identify and resolve system or client problems, and troubleshoot and configure hardware or software systems. Additionally, the course includes broader IT concepts such as issues of copyright, ethics, and sustainable work practices. You'll also gain skills in supporting small-scale IT projects and evaluating and maintaining current IT systems, ensuring you are well-prepared for real-world IT challenges.
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Last updated: July 2026