Learn the practical skills to work confidently in reception and office support roles, with ICOES and CPD endorsement included.
Learn the practical skills to work confidently in reception and office support roles, with ICOES and CPD endorsement included.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Role of a Receptionist
Effective Business Communication
Introduction to Microsoft Word
Time Management, Ethics and Professionalism
Organise Schedules
Office Organisation and Procedures
Workplace Health and Safety
Customer Service Skills
Customer Relationship Management
Using Microsoft Excel
Dealing with Invoicing, Credit Policies and Cash Management
What you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Upon completion, receive a Certificate of Achievement from The Career Academy, accredited by ICOES and the CPD Standards Office.
Access unlimited tutor support via phone and email during business hours from industry expert tutors.
Study 100% online at any time that suits you, with 6 months access and approximately 140 hours of content. No fixed class times.
Instant access to the Career Centre upon enrolment, including latest job opportunities, CV templates, a free personalised CV review, job tips, and interview preparation resources.
Optional upgrade providing expert career coaching, a personalised career plan, LinkedIn profile review, and proven job success strategies.
On completion, verify your qualification from The Career Academy with SEEK Pass and share it on SEEK to stand out to employers as a qualified, job-ready candidate.
Free 12-month membership to the Australian Institute of Office Professionals on completion, including access to networking events, professional development resources, and the opportunity to join a division committee.
This course has no exams, ever. Assessment is practical and activity-based.
Awarded on completion, providing access to discounted networking and professional…
The Career Academy is an online education provider helping 25,000+ students each year. They offer 100% online, self-paced courses with a 10-day money back guarantee, flexible payment plans (e.g. $25 per week), and unlimited 24/7 support via email and phone. Courses are industry-accredited and cover areas including psychology and counselling, medical reception, bookkeeping, dog grooming, and more. Student stories highlight career changers and upskilling across diverse industries.
A few simple steps from enquiry to your first day.
Dedicated career services to help graduates move into work.
Ongoing support throughout your studies, including post-placement support.
This course covers the core skills used every day in reception and office environments, from managing calls and greeting visitors to handling administrative tasks and supporting a team. Students learn practical, workplace-ready techniques across around 140 hours of content.
Delivered by The Career Academy, the course suits career changers, school leavers, and anyone looking to move into a front-of-house or office support role. Assessment is entirely activity-based, no exams.
On completion, graduates receive an ICOES-accredited Certificate of Achievement, CPD Points, and a SEEK Pass verified credential to share with employers.
Enquire about this course and a course advisor from The Career Academy will be in touch with pricing and next steps.
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Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026