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Build Reception & Office Support Skills for the Workplace

Learn the practical skills to work confidently in reception and office support roles, with ICOES and CPD endorsement included.

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6 MonthsCourse Duration
OnlineDelivery
AvailablePayment Plans
Self PacedStudy Mode
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What You Get

Everything That Comes With This Course

Industry-Accredited Certificate

Upon completion, receive a Certificate of Achievement from The Career Academy, accredited by ICOES and the CPD Standards Office.

Unlimited Tutor Support

Access unlimited tutor support via phone and email during business hours from industry expert tutors.

100% Online, Self-Paced Study

Study 100% online at any time that suits you, with 6 months access and approximately 140 hours of content. No fixed class times.

Career Centre & CV Support

Instant access to the Career Centre upon enrolment, including latest job opportunities, CV templates, a free personalised CV review, job tips, and interview preparation resources.

Career Success Bundle (Optional Upgrade)

Optional upgrade providing expert career coaching, a personalised career plan, LinkedIn profile review, and proven job success strategies.

SEEK Pass Verified Credential

On completion, verify your qualification from The Career Academy with SEEK Pass and share it on SEEK to stand out to employers as a qualified, job-ready candidate.

Free Australian Institute of Office Professionals Membership

Free 12-month membership to the Australian Institute of Office Professionals on completion, including access to networking events, professional development resources, and the opportunity to join a division committee.

No Exams

This course has no exams, ever. Assessment is practical and activity-based.

ICOES Accreditation

Additional certification (ICOES) issued alongside the course.

~140 hours of practical, activity-based learning
Skills & Applications

The Skills You'll Build

Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.

ReceptionistOffice Support OfficerFront-of-House CoordinatorClient Services ReceptionistVisitor Relations OfficerSwitchboard OperatorAdministrative Reception AssistantCustomer Service Representative (Office)Facilities Reception CoordinatorCommunity Engagement Receptionist

No specific job, salary or outcome is guaranteed.

What You'll Learn

Inside The Course

Role of a Receptionist
Effective Business Communication
Introduction to Microsoft Word
Time Management, Ethics and Professionalism
Organise Schedules
Office Organisation and Procedures
Workplace Health and Safety
Customer Service Skills
Customer Relationship Management
Using Microsoft Excel
Dealing with Invoicing, Credit Policies and Cash Management
After This Course

Where It Leads Next

Further Administration or Business Study

Many students use this course as a foundation before moving into further admin or business study, such as a Bachelor of Business.

Before You Enquire

Eligibility And The First Steps

Before You Apply

No prior reception experience or formal admin qualification required
No prior knowledge of office systems or customer relationship management required
No prior invoicing knowledge required

How It Starts

01
Click Enrol Now on the course page
02
Select payment option (upfront or payment plan)
03
Complete enrolment form
04
Gain instant access to course and Career Centre
The Money Part

Ways To Pay For It

$15 / week

Payment Plan – $15 per week. No deposit, no credit check. 10-day money back guarantee.

Pay Upfront

Confirmed by the provider when you enquire.

10-Day Money Back Guarantee

Exact fees, plans and any funding eligibility are confirmed by the provider when you enquire. No payment is made through Get Course.

Before You Ask

Questions People Ask First

Are there any entry requirements?

There are no formal entry requirements listed for this course, making it accessible to career starters and career changers alike. Basic computer literacy and English language skills will help you get the most from the content. Submit an enquiry to confirm any current enrolment conditions.

How long does the course take?

Students receive 6 months of access to complete the course. The content covers approximately 140 hours of study. Because the course is fully self-paced, you can fit study around your existing commitments.

How is the course delivered?

The course is delivered 100% online and self-paced, there are no fixed class times. Unlimited tutor support is available via phone and email during business hours from industry expert tutors.

Is there a work placement component?

This course does not include a work placement. The focus is on building practical, workplace-ready skills through activity-based learning. Career support resources, including CV templates, a personalised CV review, and interview preparation, are available from day one.

What credential will I receive?

On completion, you receive a Certificate of Achievement from The Career Academy, accredited by ICOES and the CPD Standards Office, along with CPD Points. The credential can be verified and shared with employers through SEEK Pass. This course is a professionally endorsed training credential, it is not a government-accredited or AQF-registered qualification.

What does the course cost, and is a payment plan available?

A weekly payment plan may be available for this course. Submit a Get Course enquiry to confirm current pricing and payment options.

About This Course

What This Course Is Really About

This course covers the core skills used every day in reception and office environments, from managing calls and greeting visitors to handling administrative tasks and supporting a team. Students learn practical, workplace-ready techniques across around 140 hours of content.

Delivered by The Career Academy, the course suits career changers, school leavers, and anyone looking to move into a front-of-house or office support role. Assessment is entirely activity-based, no exams.

On completion, graduates receive an ICOES-accredited Certificate of Achievement, CPD Points, and a SEEK Pass verified credential to share with employers.

The College Behind It

Delivered By A Registered Training Organisation

TC
The Career Academy
In-house career services: job search, resume and interview preparation
24/7 support via email and phone
AATInternational Association of BookkeepersICOESInternational Approval and Registration Centre
No Pressure, Just Answers

The Enquiry Is The Eligibility Check

You don't need to have decided to get the answers. One short form, and the provider comes back with your fees and a realistic study plan.

Enquire Now →
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Course information on this page is sourced from the education provider and was last verified on 28 July 2026. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.