Gain industry-recognised skills for front-of-house and reception roles, online, self-paced, with ICOES and CPD accreditation.
Gain industry-recognised skills for front-of-house and reception roles, online, self-paced, with ICOES and CPD accreditation.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Topic 1Role of a ReceptionistTopic 2Effective Business CommunicationTopic 3Introduction to Microsoft WordTopic 4Time Management, Ethics and ProfessionalismTopic 5Organise SchedulesTopic 6Office Organisation and ProceduresTopic 7Workplace Health and SafetyTopic 8Customer Service SkillsTopic 9Customer Relationship ManagementTopic 10Using Microsoft ExcelTopic 11Dealing with Invoicing, Credit Policies and Cash ManagementTopic 12CommunicationTopic 13Customer RelationsTopic 14Workplace PracticesTopic 15Financial DataTopic 16Project ManagementWhat you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Courses are accredited by ICOES and the CPD Standards Office. The Career Academy is also a member of the International Approval & Recognition Council.
Unlimited access to tutor support via phone and email during business hours throughout your study journey.
24/7 course access with 18 months to complete approximately 400 hours of study at your own pace.
Instant access to the Career Centre upon enrolment, including latest job opportunities, CV templates, a free personalised CV review, job tips, and interview preparation.
Optional upgrade providing expert career coaching, a personalised career plan, LinkedIn profile review, and proven job success strategies.
Upon completion, verify your qualification with SEEK Pass so you can share it on SEEK and stand out to employers as a qualified, job-ready candidate.
Receive 'Understanding Accounting Principles' by Stephen Marsdon and 'Australian Corporations and Securities Legislation 2025' eBook, plus access to the CCH eBook Library with over 50 titles.
Through partnerships with Xero and MYOB, students can gain the official Xero Advisor Certification and six months' free access to MYOB.
On completion, receive access to discounted networking and professional development…
Through The Career Academy's partnership with MYOB, students receive six months of free…
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The Career Academy is an online education provider helping 25,000+ students each year. They offer 100% online, self-paced courses with a 10-day money back guarantee, flexible payment plans (e.g. $25 per week), and unlimited 24/7 support via email and phone. Courses are industry-accredited and cover areas including psychology and counselling, medical reception, bookkeeping, dog grooming, and more. Student stories highlight career changers and upskilling across diverse industries.
A few simple steps from enquiry to your first day.
Dedicated career services to help graduates move into work.
Ongoing support throughout your studies, including post-placement support.
This certificate covers the practical skills behind professional reception and office administration. Students learn client communication, front-of-house coordination, office systems, and the tools employers look for in reception roles.
Delivered by The Career Academy, the course is 100% online with 24/7 access and 18 months to complete approximately 400 hours of study at your own pace. There are no exams, assessment is fully project and activity based, so learning stays practical throughout.
The course includes the Xero Advisor Certification and six months' free access to MYOB. Students also gain access to the Career Centre from day one, covering CV templates, a personalised CV review, and interview preparation resources.
Enquire about this course and a course advisor from The Career Academy will be in touch with pricing and next steps.
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Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026