Thinking about the staff issues you keep putting off? This short course is built for those exact moments: poor performance, misconduct and absenteeism. You learn how to spot the problem early and deal with it calmly, online at your own pace.
You already manage people. The hard part is poor performance, misconduct and days off that keep adding up. You learn to see the issue early, say it clearly, and sort it out in a fair way.
First time leading people? Start with the skills that make or break it. How to read a performance issue, what to say to the person, and how to keep the rest of the team steady while you fix it.
Twelve study hours, on demand, at your own pace, with no timed exams. Retake assessments as often as you need, marking comes back within one business day, and your access lasts for life.
Two topics, plus short assessments you can retake along the way.
Here is what stands out in this course.
You learn the difference between general misconduct and serious and willful misconduct. That line matters when you have to act, and knowing it keeps you calm and fair.
One of the two topics is coaching others in job skills. So you get both sides: pulling someone up on their work, and bringing them up to speed after.
Twelve study hours, taught as step-by-step video lessons on demand. You can work through it around a busy week and start using it at work straight away.
Your access never runs out. Come back to the material the next time a staff issue lands on your desk.
Course Completion Acknowledgement · Online Courses Australia
Finish the course and you receive a Course Completion Acknowledgement, plus a short-form credential for Performance Management.
The course is fully CPD endorsed. Your points show on your completion acknowledgement, and employers recognise them as proof you keep learning.
Shareable on LinkedIn and other social platforms, and to a mobile wallet.
Send an enquiry and a course advisor gets back to you with the course guide, current pricing and straight answers on whether it fits.
Start anytime with instant access. Choose the interest-free weekly plan with no credit check, pay in four with Afterpay or Latitude Pay, or pay upfront in one payment.
Work through the video lessons on demand, with your mentor and tutors behind you. Marking comes back within one business day, and you can retake assessments.
Complete the course and receive your Course Completion Acknowledgement, 3.5 CPD points and a Credly digital badge.
Around 12 study hours, at your own pace. Access is lifetime, so there is no deadline. You can come back to the material after you finish.
The weekly plan is $15 a week, interest-free with no credit check. Enquire for the full payment options, including pay-in-four with Afterpay or Latitude Pay and upfront.
Yes. It is fully online and on demand, with no classroom and no timed exams. You enrol when you like, get instant access, and fit the lessons around your week.
How to spot and manage common performance issues in your team. The difference between general misconduct and serious and willful misconduct. What poor performance, misconduct and absenteeism do to a workplace. Plus coaching others in job skills.
Short-answer and multiple-choice, built to help you understand rather than test you against the clock. You can retake them as many times as you need, and marking comes back within one business day.
A Course Completion Acknowledgement, a short-form credential for Performance Management, 3.5 CPD points, and a Credly digital badge you can share on LinkedIn.
It is CPD endorsed, which is accreditation for professional development: you finish with 3.5 CPD points employers recognise, plus a Credly digital badge. It is not a nationally recognised qualification. That is a different thing, and you do not need one to build these skills for the team you manage.
Yes. There is a 7-day cooling-off period. You can switch to another course or get your money back.
This course is delivered by Online Courses Australia, an online training provider. Its courses are designed with institutions, employers and industry experts.
The college is CPD endorsed and issues Credly digital badges with its completion acknowledgements. Lessons run as step-by-step video modules, not dense textbooks. Support runs through one-on-one mentoring, tutor help by phone and email on weekdays, and live chat seven days a week.
Picture the next tough chat with a staff member: you know what to say, you stay calm, and the team is better off the week after.