Maybe you lead a team, and the tension between two people keeps building. This short course shows you how to spot trouble early, talk it through, and run a meeting that ends well. Online, at your own pace.
You already lead people, and the hard part is the friction between them. Learn to read a situation early, choose your words, and step in before it grows. Twelve hours of study, and you use it the next day.
Handling conflict is one of the skills that comes with managing people. This course gives you a way to run the tough conversation, and to know when a matter belongs with mediation or counselling instead.
Twelve study hours, your own pace, no deadlines. Assessments are short-answer and multiple-choice, you can retake them, and marking comes back within one business day. Access is lifetime, so it waits for you.
One short course on conflict management, with quizzes you can retake.
Here is what stands out in this course.
The course teaches you to spot conflict while it is still small: what is driving it, who is involved, and which issues matter. You step in before it turns into a bigger problem.
You learn how to hold a conflict resolution meeting with the people involved, and how to keep it moving towards a fix. You also learn when to hand it over to mediation or counselling.
Twelve study hours, with instant access when you enrol. Lessons are step-by-step video sessions, not thick textbooks, so you can work through it around a busy week.
Your access never runs out. Come back to the material the next time a situation at work needs it, long after you finish.
Course Completion Acknowledgement · Online Courses Australia
Finish the course and you receive the college's Course Completion Acknowledgement, plus a short-form credential for Conflict Management.
The course is fully CPD endorsed. Your points show on your completion acknowledgement, and employers recognise them as proof you keep learning.
Yours to share on LinkedIn and other social platforms, or to a mobile wallet.
Send an enquiry and a course advisor gets back to you with the course guide, current pricing and straight answers on whether it fits.
Start anytime with instant access. Choose the interest-free weekly plan with no credit check, pay in four with Afterpay, or pay upfront in one payment.
Work through the video lessons on demand, with your mentor and tutors behind you. Marking comes back within one business day, and you can retake assessments.
Complete the course and receive your Course Completion Acknowledgement, 1.5 CPD points and a Credly digital badge.
None needed. The course starts with the basics of what drives conflict, so you can take it whether you already lead a team or you are getting ready to.
Around 12 study hours, at your own pace. Access is lifetime, so there is no deadline. You can come back to the material after you finish.
The weekly plan is $15 a week, interest-free with no credit check. Enquire for the full payment options, including pay-in-four with Afterpay and upfront.
No. Conflict resolution is a key skill for anyone who manages people, and the same skills help in any job where you deal with upset customers, clients or workmates.
A Course Completion Acknowledgement, a short-form credential for Conflict Management, 1.5 CPD points, and a Credly digital badge you can share on LinkedIn.
Short-answer and multiple-choice, built to help you understand rather than test you against the clock. You can retake them as many times as you need, and marking comes back within one business day.
It is CPD endorsed, which is accreditation for professional development: you finish with 1.5 CPD points employers recognise, plus a Credly digital badge. It is not a nationally recognised qualification. That is a different thing, and you do not need one to build these skills at work.
Yes. There is a 7-day cooling-off period. You can switch to another course or get your money back.
This course is delivered by Online Courses Australia, an online training provider. Its courses are designed with employers and industry experts.
The college is CPD endorsed and issues Credly digital badges with its completion acknowledgements. Lessons run as step-by-step video modules, not dense textbooks. Support runs through one-on-one mentoring, tutor help by phone and email on weekdays, and live chat seven days a week.
Two people on your team are barely speaking, you call them in, and by the end of the meeting they are working it out with you in the room.