This short course explores the factors that drive workplace conflict and effective strategies to intervene and facilitate positive outcomes. Learners will develop skills to identify conflict early, conduct…
This short course explores the factors that drive workplace conflict and effective strategies to intervene and facilitate positive outcomes. Learners will develop skills to identify conflict early, conduct…
Identify and assess conflict situations
Clarify the factors and issues relevant to conflict while exploring possible resolutions using appropriate communication techniques
Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes
Record and use lessons learnt in order to improve service delivery and organisational policy
What you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Online Courses Australia is CPD endorsed. Completing this course earns 1.5 CPD Points, recognised by employers. You receive a Course Completion Acknowledgement and a digital badge issued by Credly, shareable on LinkedIn and other platforms.
Access expert one-on-one mentor support by email or phone (Mon-Fri), plus live chat 7 days a week. Fast turnaround on marking within 1 business day.
Enrol at any time, study on your own terms with instant access. No classroom required. Lifetime access to course materials.
A 7-day cooling-off period allows students to switch to another course or receive a full refund if the course isn't the right fit.
Courses are designed with digestible step-by-step modules and high-quality video sessions, developed in collaboration with institutions, employers and industry experts. Assessments are short answer or multiple choice and can be re-taken as many times as needed.
CPD
Online Courses Australia provides online short courses with 24/7 student support, technical assistance, and personalized academic guidance. They use advanced technology to create interactive learning environments and offer flexible learning options for students in Australia and New Zealand.
A few simple steps from enquiry to your first day.
“I was a bit sceptical about using an online course I had only Googled, but they are fantastic ☺ I have just completed my course and it was amazing! Learnt a lot and whenever I needed help, it was always there for me. Never had any dramas and everyone is very friendly. Give it a go, it's worth it!”
This short course explores the factors that drive workplace conflict and effective strategies to intervene and facilitate positive outcomes. Learners will develop skills to identify conflict early, conduct resolution meetings, and apply appropriate communication techniques. Ideal for managers and professionals seeking to build critical conflict resolution competencies.
Enquire about this course and a course advisor from Online Courses Australia will be in touch with pricing and next steps.
Helping students across Australia find the right course since 2013 · 1M+ enquiries
Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026