Earn 16.5 CPD Points and a Credly digital badge across 60 hours of practical, self-paced online training in sales and customer service.
Earn 16.5 CPD Points and a Credly digital badge across 60 hours of practical, self-paced online training in sales and customer service.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Topic 1Interact With CustomersTopic 2Provide Service To CustomersTopic 3Enhance The Customer Service ExperienceTopic 4Manage Quality Customer ServiceTopic 5Sell Products And ServicesTopic 6Make A PresentationTopic 7Prepare & Present ProposalsTopic 8Establish And Conduct Business RelationshipsWhat you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Enrol at any time and study on your own terms. Instant access upon enrolment, no classroom required.
Access expert support from a tutor by email or phone (Mon-Fri) or reach us on live chat, 7 days a week. Fast turnaround on marking within 1 business day.
Earn 16.5 CPD Points upon completion, recognised by employers. Receive a digital badge issued by Credly that can be shared on LinkedIn and other platforms.
Upon successful completion, receive a Course Completion Acknowledgement and short form credential for Advanced Sales & Customer Service Skills.
Enjoy lifetime access to all course materials, available worldwide.
Courses use high-quality video sessions and digestible modules rather than dense academic textbooks. Assessments are short answer or multiple-choice and can be retaken as many times as needed.
Courses are designed in collaboration with institutions, employers and industry experts to equip students with practical, real-world skills.
CPD
Online Courses Australia provides online short courses with 24/7 student support, technical assistance, and personalized academic guidance. They use advanced technology to create interactive learning environments and offer flexible learning options for students in Australia and New Zealand.
A few simple steps from enquiry to your first day.
“I'm currently studying the Advanced Sales & Customer Service Skills course, I love the fact its self-paced, it fits in with my daily juggle of work, baby and everything in between. The course is easy to navigate, thought-provoking, but most of all thoroughly enjoying.”
This course covers the advanced skills professionals need to succeed in sales and customer service roles. Students learn practical techniques for managing client relationships, driving sales performance, and delivering exceptional service outcomes. The content is industry-led, developed in collaboration with employers and subject-matter experts.
Delivered by Online Courses Australia, the course runs entirely online and on-demand, study at your own pace with lifetime access to all materials. Modules use high-quality video sessions rather than dense textbooks, and assessments are short-answer or multiple-choice with unlimited retakes.
On completion, students earn 16.5 CPD Points and a digital badge issued by Credly, shareable directly to LinkedIn. A Course Completion Acknowledgement and short-form credential are also issued. Support is available by email or phone Monday to Friday, and via live chat seven days a week, with marking turned around within one business day.
Enquire about this course and a course advisor from Online Courses Australia will be in touch with pricing and next steps.
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Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026