If you want to be the one who closes the deal and keeps customers coming back, this course was built for it. You learn how to sell, how to pitch a proposal, and how to look after customers, at your own pace.
Every business sells something, and every business has customers. You learn how to talk with customers, sell products and services, and build business relationships. A way into sales that fits around the job you have now.
Already selling? You learn how to close bigger deals and move them along faster, how to prepare and present a proposal, and how to manage quality customer service. You finish with 16.5 CPD points employers recognise.
Run your own show? Better selling and better service show up straight in your takings. Study online, at your own pace, with lifetime access, so it fits around the business rather than stopping it.
Every business sells something and every business has customers, so these skills travel: retail, trades, agencies and offices. The work is easy to picture: talking with customers, writing up a proposal, following up, and keeping people happy after the sale.
Talking with customers, matching them to the right product, and closing the sale. The heart of what this course covers.
Looking after the customers you already have and keeping them close. Establishing and conducting business relationships is a topic here.
Chasing new work and pitching for it. Making a presentation and presenting proposals are both covered.
A later step: leading a team and setting the standard. Managing quality customer service is part of the course.
Your own show, where how you sell and how you treat people decide how the year goes.
Roles where these skills are useful, not promised outcomes. Every role is different, and some need more study or experience. Manager and director titles usually come after time on the floor.
Eight topics, from handling customers to presenting a proposal.
Here is what stands out in this course.
Winning the sale is one skill. Keeping the customer after it is another. This course covers both: interacting with customers, quality service, selling products and services, and business relationships.
Making a presentation, then preparing and presenting proposals. The part of the job where the money is decided, taken step by step.
Step-by-step modules and video sessions you can start anytime. Assessments are short answer and multiple choice, you can retake them, and marking comes back within one business day.
Your access never runs out, anywhere in the world. Finish at your own pace, then come back to the material before a big pitch.
Course Completion Acknowledgement · Online Courses Australia
Finish and you receive the college's Course Completion Acknowledgement, plus a short form credential for Advanced Sales & Customer Service Skills.
The course is fully CPD endorsed. Your points appear on your completion acknowledgement, and employers recognise them as proof you keep learning.
Shareable on LinkedIn and other social platforms, and to a mobile wallet.
Send an enquiry and a course advisor gets back to you with the course guide, current pricing and straight answers on whether it fits.
Start anytime with instant access. Choose the interest-free weekly plan with no credit check, pay in four interest-free instalments with Afterpay, or pay upfront in one payment.
Work through the video lessons on demand, with your mentor and tutors behind you. Marking comes back within one business day, and you can retake assessments.
Complete the course and receive your Course Completion Acknowledgement, 16.5 CPD points and a Credly digital badge.
The topics start with how to deal with customers and build up to closing deals and presenting proposals. Lessons are step-by-step video modules, and you can retake assessments as many times as you need. If you want to check where you would be starting from, ask an advisor.
Around 60 study hours, at your own pace. Access is lifetime, so there is no deadline. You can come back to the material after you finish.
The weekly plan is $15 a week, interest-free with no credit check. Enquire for the full payment options, including pay-in-four with Afterpay and upfront.
Yes. Selling and service skills matter in any business, and they are what this course is about: selling products and services, quality customer service, and building business relationships. If you run your own show, better selling and better service show up in your numbers.
Short answer and multiple choice, built to help you understand rather than test you against the clock. You can retake them as many times as you need, and marking comes back within one business day.
A Course Completion Acknowledgement, a short form credential for Advanced Sales & Customer Service Skills, 16.5 CPD points, and a Credly digital badge you can share on LinkedIn.
It is CPD endorsed, which is accreditation for professional development: you finish with 16.5 CPD points employers recognise, plus a Credly digital badge. It is not a nationally recognised qualification. That is a different thing, and you do not need one to work in sales or customer service.
Yes. There is a 7-day cooling-off period. You can switch to another course or get your money back.
This course is delivered by Online Courses Australia, an online training provider. Its courses are designed with institutions, employers and industry experts.
The college is CPD endorsed and issues Credly digital badges with its completion acknowledgements. Lessons run as step-by-step video modules, not dense textbooks. Support runs through one-on-one mentoring, tutor help by phone and email on weekdays, and live chat seven days a week.
The deal closes, the customer comes back next month, and your name is the one they ask for. If you can see it, start the conversation.