This course equips learners with practical customer service and sales skills suited to careers in events, hospitality, and tourism. It covers topics including interacting with customers, enhancing the customer…
This course equips learners with practical customer service and sales skills suited to careers in events, hospitality, and tourism. It covers topics including interacting with customers, enhancing the customer…
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Interact With Customers
Provide Service to Customers
Enhance the Customer Service Experience
Manage Quality Customer Service
Sell to the Retail Customer
Make a Presentation
Establish and Conduct Business Relationships
Prepare & Present Proposals
What you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Completing this CPD-endorsed course gives you CPD Points recognised by employers. You will receive evidence of your CPD points on your Course Completion Acknowledgement and digital badge issued by Credly.
Enrol at any time and study on your own terms. Lessons are available on demand, and assessments are designed to improve comprehension rather than test recall in a timed setting.
Access expert support from a tutor by email or phone (Mon-Fri) or reach us on live chat, 7 days a week.
Courses are designed in collaboration with institutions, employers and industry experts to equip you with practical, real-world skills.
Pay upfront with credit card or Apple Pay, set up a flexible payment plan, or use Afterpay or Latitude Pay to buy now, pay later.
Upon successful completion, you will receive a course completion acknowledgement and short form credential for Advanced Sales & Customer Service Cred.
Students receive lifetime access to all course materials once enrolled.
Online Courses Australia provides online short courses with 24/7 student support, technical assistance, and personalized academic guidance. They use advanced technology to create interactive learning environments and offer flexible learning options for students in Australia and New Zealand.
A few simple steps from enquiry to your first day.
“This course was very enjoyable, easy enough to follow and went into good depth, increasing my knowledge of customer service across multiple industries. Will definitely help me with future career prospects. Easy way to study so much so I'm now going to attempt a diploma!”
This course equips learners with practical customer service and sales skills suited to careers in events, hospitality, and tourism. It covers topics including interacting with customers, enhancing the customer service experience, managing quality customer service, and making presentations. Ideal for those looking to enter or advance in roles such as front of house, food service, marketing, or consulting.
Enquire about this course and a course advisor from Online Courses Australia will be in touch with pricing and next steps.
Helping students across Australia find the right course since 2013 · 1M+ enquiries
Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026