If you already calm angry customers, this course builds on it. You learn to advise on products, handle complaints and keep records straight. Online study fits around your shifts.
Counter skills carry across to office and service teams.
Complaints and difficult customers get their own units.
Start any day. No semesters, no set timetable.
Customer work sits in offices, call centres and front counters. A day is calls, emails, records and sorting problems out.
Handle calls, orders and complaints for a business.
Keep documents, records and diaries in order.
Support a team with the daily office load.
Roles where these skills are useful, not promised outcomes. Every workplace is different, and some ask for more study or experience.
People skills first, then the office tools, then customers.
Three things worth knowing first.
BSB30120 Certificate III in Business.
Service standards, product advice and complaints.
Rosalie Pellew, Tanya Galey and Ellena Frisina.
Taken with the customer engagement units
Certificate III in Business, on the national register.
Four units built around service and complaints.
Safety, teamwork, documents, spreadsheets and service.
The unit list and pace options, in writing.
Faster or slower, the units stay the same.
Upfront, pay in four, or weekly.
Start any day. There are no intakes.
None. The course starts from the ground up.
Twelve months at the usual pace. You can push faster.
Not one. You do quizzes, portfolios and short videos.
Any day. There are no semester intakes to wait for.
Some students add one. It sits on top of weekly study.
Rosalie Pellew, Tanya Galey and Ellena Frisina.
Yes. BSB30120 Certificate III in Business, taken with the customer engagement units.
Yes, through Payright. A credit check applies.
Open Colleges delivers this course online, from Australia.
Study is self-paced, with no semester intakes to wait on.
Picture the day a hard complaint stops rattling you.