Learn ITIL® 4 best practices and earn your Foundation Certificate, a globally recognised credential for IT service management professionals.
Learn ITIL® 4 best practices and earn your Foundation Certificate, a globally recognised credential for IT service management professionals.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Topic 1Overview of Service Management and Introduction to ITIL®Topic 2Service Economy and the Service Value ChainTopic 3Co-creation of Value with Customers and StakeholdersTopic 4Guiding Principles of ITIL® 4Topic 5The Four Dimensions of Service ManagementTopic 6Key Concepts from Lean, Agile, and DevOpsTopic 1ServiceNow ModuleWhat you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Lumify Edge supports students in their transition from study to their next IT role, including personal branding for job interviews, direct access to the exclusive Lumify Group job portal, and connection with job opportunities and internships.
Students enrolled in the course are connected with those recruiting for positions in the market along with internship opportunities through the Lumify Edge program.
Access to dedicated mentors who are experienced industry professionals, guiding students through course content and helping leverage skills in real work scenarios.
Study on your own schedule with up to 12 months to complete the course. Manage studies around work and family, with the option to fast-track and finish ASAP.
The course includes the ITIL® 4 Foundation Certificate exam voucher and eBook provided through PeopleCert. Exam fees are included in the cost of the course.
An additional ServiceNow module is included as part of the course, providing skills in the industry-leading cloud computing platform for IT service management.
ITIL® 4 Foundation
An education provider offering information technology courses, including cyber security pathways such as the ICT50220 Diploma of Information Technology (Cyber Security) and ICT40120 Certificate IV in Information Technology - Cyber Security Focus. They provide career-focused content and study pathways for roles such as Cyber Security Architect.
A few simple steps from enquiry to your first day.
Dedicated career services to help graduates move into work.
Ongoing support throughout your studies, including post-placement support.
This course covers the core principles of IT service management through the ITIL® 4 framework. Students learn how to apply service management best practices, work with the ITIL® 4 service value system, and use ServiceNow, the industry-leading cloud platform for IT service management. The ITIL® 4 Foundation Certificate exam voucher and eBook are included, with exam fees covered in the course cost.
Delivered by Lumify Learn, the course suits IT professionals looking to formalise their service management knowledge, as well as career changers moving into IT support or coordination roles. A dedicated industry mentor guides students through the content and helps connect learning to real work scenarios.
Study is fully online and self-paced, with a recommended completion time of one month and up to 12 months to finish at your own pace. There is no workplace placement component, learning is applied through course activities and the included ServiceNow module.
Enquire about this course and a course advisor from Lumify Learn will be in touch with pricing and next steps.
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Last updated: July 2026