For Help Desk Workers Looking to Get Into Systems Support
Whether you take the calls now or want to start, this is your step up. You cover remote support, desktop setup, servers and service deals. Open entry means it is made for a first move.
Course Snapshot
- ✓Nationally recognised Certificate IV
- ✓Rolling starts for workshops and tutorials
- ✓One-on-one coaching from trainers
- ✓Induction and orientation sessions
Why Do This Course
Move Past First-Level Tickets
Help desk work teaches you a lot, fast. This is the course that lets you take on the systems behind the tickets.
Start From Nothing If You Need To
There are no formal prerequisites. A basic grip on IT concepts and networking is useful, and the rest is taught.
Learn the Business Side Too
Service deals, upkeep steps and small ICT projects are all units. That is the gap between fixing things and running them.
Where These Skills Could Take You
ICT Systems Administrator and ICT Support Officer: out of the queue and into running the systems the queue calls about.
ICT Systems Administrator
Looking after servers, accounts and the setup behind them.
Help Desk Support
Taking the calls and closing them out remotely.
ICT Support Officer
Keeping people and their equipment working day to day.
Roles where these skills are useful, not promised outcomes. Every role and employer is different, and some ask for more study or experience.
What You Cover
What You’ll Get
Learning
- ✓Twenty units, four support streams
- ✓Remote help desk, first-level support
- ✓User environments, configured and supported
- ✓Service agreements, written and managed
Support
- ✓Trainer coaching, one-on-one
- ✓Mentors, alongside your trainer
- ✓Student support team, from enrolment onward
- ✓Fast-track, finish sooner if you can
What Makes It Different
Three things carry this course. Remote support as a skill, the whole user setup, and the service side of the job.
First-level remote help desk support is its own unit. So is fault finding across gear, hardware and software.
Hooking up devices, setting up desktops, and helping users when an app plays up.
Upkeep steps, service deals and small ICT projects. The parts that make support run to plan.
What You Walk Away With
Certificate IV in Information Technology
ICT40120, systems administration support
A Recognised Qualification
ICT40120 Certificate IV in Information Technology (Systems Administration Support). Nationally recognised.
Support Skills on Paper
Remote help desk support, fault finding, desktop setup and system software support.
Service Delivery Know-How
Upkeep steps, service deals and help with small ICT projects.
How It Works
Enquire
Ask for the course guide. It takes a minute.
Talk It Through
A course advisor calls to set your start time.
Enrol
Complete the enrolment forms to hold your spot.
Orientation
Student support confirms, then you join orientation online.
Your Investment Options
Common Questions
Do I need experience to enrol?
There are no formal prerequisites. A basic grip on IT ideas helps, plus a bit of networking. Eligibility requirements apply.
How long does it take?
15 months, with the option to fast-track and finish sooner. You study on your own schedule.
What does it cost?
Pay upfront, pay in four, or set up a flexible monthly plan. A course advisor confirms the current fee before enrolment.
What does the course teach?
Remote help desk support and fault finding. Setting up devices and desktops. Supporting system software. Maintenance and service level agreements.
What do I need to study?
Access to a computer and a reliable internet connection. The learning environment is web-based and open 24/7.
Who is it built for?
Entry-level IT workers and support staff. Also small business owners, and people changing careers into IT.
Is this course nationally recognised?
Yes. ICT40120 Certificate IV in Information Technology (Systems Administration Support) is nationally recognised. The RTO number is 45994.
What happens after I enquire?
A course advisor calls to set a start time. You complete enrolment, the support team confirms it, then orientation runs online.
About the College
Lumify Learn Pty Ltd is a registered training organisation, RTO number 45994. Its ABN is 54 658 760 966. Courses run online, with trainers, mentors and a student support team behind you.
A Better Future Starts Today
Just a five minute call.