Whether you take the calls now or want to start, this is your step up. You cover remote support, desktop setup, servers and service deals. Open entry means it is made for a first move.
Help desk work teaches you a lot, fast. This is the course that lets you take on the systems behind the tickets.
There are no formal prerequisites. A basic grip on IT concepts and networking is useful, and the rest is taught.
Service deals, upkeep steps and small ICT projects are all units. That is the gap between fixing things and running them.
Someone has to keep the desktops, servers and accounts of a whole office in order. That is this job. You set people up, keep them running, and make the fixes stick.
Looking after servers, accounts and the setup behind them.
Taking the calls and closing them out remotely.
Keeping people and their equipment working day to day.
Roles where these skills are useful, not promised outcomes. Every role and employer is different, and some ask for more study or experience.
Three things carry this course. Remote support as a skill, the whole user setup, and the service side of the job.
First-level remote help desk support is its own unit. So is fault finding across gear, hardware and software.
Hooking up devices, setting up desktops, and helping users when an app plays up.
Upkeep steps, service deals and small ICT projects. The parts that make support run to plan.
ICT40120, systems administration support
ICT40120 Certificate IV in Information Technology (Systems Administration Support). Nationally recognised.
Remote help desk support, fault finding, desktop setup and system software support.
Upkeep steps, service deals and help with small ICT projects.
Ask for the course guide. It takes a minute.
A course advisor calls to set your start time.
Complete the enrolment forms to hold your spot.
Student support confirms, then you join orientation online.
There are no formal prerequisites. A basic grip on IT ideas helps, plus a bit of networking. Eligibility requirements apply.
15 months, with the option to fast-track and finish sooner. You study on your own schedule.
Pay upfront, pay in four, or set up a flexible monthly plan. A course advisor confirms the current fee before enrolment.
Remote help desk support and fault finding. Setting up devices and desktops. Supporting system software. Maintenance and service level agreements.
Access to a computer and a reliable internet connection. The learning environment is web-based and open 24/7.
Entry-level IT workers and support staff. Also small business owners, and people changing careers into IT.
Yes. ICT40120 Certificate IV in Information Technology (Systems Administration Support) is nationally recognised. The RTO number is 45994.
A course advisor calls to set a start time. You complete enrolment, the support team confirms it, then orientation runs online.
Lumify Learn Pty Ltd is a registered training organisation, RTO number 45994. Its ABN is 54 658 760 966. Courses run online, with trainers, mentors and a student support team behind you.
Picture the Monday the new starters log in first time, because you set it up.