Online Diploma · Community Services

For Support Workers Looking to Get Into Case Management

Whether you hold your Certificate IV or are coming in fresh, this diploma is the step up. You learn case management, service programs, crisis response and advocacy. Placement gets organised for you, and study is built for a working week.

From $77per week, interest-free
17 Monthsonline, self-paced
100 Hoursorganised placement
CHC52025nationally recognised
At a Glance

Course Snapshot

Duration17 months, stated as 73 weeks
CostFrom $77 a week, interest-free
DeliveryOnline with live weekly video sessions
Placement100 hours, organised for eligible learners
RecognitionCHC52025, nationally recognised at level 5
SupportMonthly mentoring and a Job-Ready Program
Comes with
  • Interest-free payment plans
  • Live weekly trainer sessions
  • Recorded lectures and masterclasses
  • Job-Ready Program from day one
Who It’s For

Why Do This Course

Run the Case, Not Just the Shift

This is the level where you hold the plan. You assess needs, design the support, and review how it lands. It is the common step into coordination.

Lead a Team One Day

Team leader, coordinator and manager roles start here. You learn service programs, debriefing, and how to keep a service inside the law.

Fit It Around the Job You Have

One live class a week by video, the rest self-paced. Placement is arranged near home where possible, in blocks you can plan for.

Where The Skills Fit

Where This Can Take You

These are the coordinating roles in community services. You hold a caseload, run a program, or lead a small team. The work is easy to picture: planning support with someone, checking it works, and pulling in the right services.

Case Manager

Holding the plan for a person and reviewing how it is going.

Community Services Coordinator

Running a program and the people who deliver it.

Team Leader

Supporting the workers who support the clients.

Family Services Coordinator

Coordinating support around a whole family.

Housing Manager

Keeping people housed and services joined up.

Outreach Worker

Reaching people who will not come through a front door.

Roles where these skills are useful, not promised outcomes. Every role and employer is different, and some ask for more study or experience.

The Course

What You Learn

Twenty units cover case work, service design, culture, counselling skills and the law.

01
Case Work and Coordination
Holding the plan for a person, and the programs behind it.
CHCCSM017 Facilitate and review case management
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
02
Talking With People
Counselling skills, advocacy, and knowing where someone is at.
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCADV005 Provide systems advocacy services
CHCDEV004 Confirm developmental status
03
People, Culture and Trauma
Support that fits the person, and understands what shaped them.
CHCDIV001 Work with Diverse People
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander Cultural Safety
CHCMHS007 Work Effectively in Trauma Informed Care
CHCMHS011 Assess and Promote Social, Emotional and Physical Wellbeing
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and Respond Appropriately to Domestic and Family Violence
04
Running a Service Well
The legal side, the safety side, and looking after your team.
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
HLTWHS003 Maintain work health and safety
CHCPRP003 Reflect on and Improve Own Professional Practice
CHCPRP001 Develop and maintain networks and collaborative partnerships
CHCPOL003 Research and apply evidence to practice
Included

What You’ll Get

Learning

  • Live video classes, 3 hours a week with your trainer
  • Self-paced study, around 15 hours a week, set by you
  • Work placement, 100 hours across five weeks
  • Recorded masterclasses, sector professionals, on demand

Support

  • Monthly mentoring, one-on-one by video or phone
  • Trainer replies, within 72 hours on business days
  • Learner support officer, monthly outreach calls
  • Job-Ready Program, from the day studies commence
Why This One

What Makes It Different

Three things carry this diploma: a placement organised for you, trainers you see weekly, and backing when it is time to go for the role.

01
Placement, Organised for You

Every eligible learner gets 100 placement hours arranged, coordinated within 30 km of home where possible. It is an organised placement, not a job offer.

02
Case Management at the Centre

Facilitating and reviewing case management, assessing co-existing needs, and building service programs. This is what coordinators do daily.

03
Support That Keeps You Moving

Live group sessions each week, monthly one-on-one mentoring, and trainer replies within 72 hours on business days.

The Credentials

What You Walk Away With

Nationally Recognised

Diploma of Community Services

CHC52025, delivered by a registered training organisation

A Recognised Qualification

CHC52025 is nationally recognised training at level 5. It supersedes the older CHC52021 Diploma of Community Services.

A Placement Record

100 supervised hours inside a working service, taken as 20 hours a week across five weeks.

Job-Ready Backing

Resume polishing, cover letters, and help finding the right role, from the day studies commence.

Getting Started

How It Works

Step one

Enquire

Ask for the course guide. It takes a minute and costs nothing.

Step two

Talk It Through

A pre-training review by phone checks the course fits you.

Step three

Enrol and Start

Accept your place, log in, and join the first live session.

Step four

Placement and Finish

Complete your 100 placement hours and graduate at diploma level.

The Investment

How to Get Started

$77 / week
Pay weekly or fortnightly interest-free, or pay upfront.
Interest-free weekly payments
Interest-free fortnightly payments
Upfront payment option
Full refund within 3 days of acceptance
Enquire Now
Good to Know

Common Questions

Do I need experience to enrol?

You do not need a Certificate IV first. You need to be 18 or over, with the right to work and study in Australia, and reading, writing and numeracy checked at level 4 before you enrol. You also need sound computer skills, a laptop or desktop with reliable internet, and a police check or the willingness to get one.

How long does it take?

17 months, stated as 73 weeks. The published volume of learning is 1,584 hours in total, which includes live sessions, self-paced study, assessment and placement.

What does it cost?

From $77 a week, interest-free. You can pay weekly, pay fortnightly, or pay upfront.

How does the work placement work?

Every eligible enrolled learner gets an organised placement of 100 hours, arranged within 30 km of home where possible. It runs as 20 hours a week across five weeks, inside a working service. Some of your assessment happens while you are there. The college organises the placement, not a job offer.

What do I need before placement?

You may need a Working with Children Check or your state equivalent, a valid police check, an NDIS screening check where it applies, and proof of required immunisations. The college walks you through this before you start.

How is the course assessed?

Written tasks, case studies, projects, workplace activities and simulations, and online theory assessments. Part of your assessment happens during the supervised placement.

Can I get government funding?

This qualification can attract funding or a state subsidy through a government TAFE or an approved contracted provider. This college is private, so its courses are not eligible for state subsidies or VET Student Loans. What you get instead is the online format, the organised placement, and interest-free plans.

Is this course nationally recognised?

Yes. CHC52025 Diploma of Community Services is nationally recognised training at level 5, delivered by a registered training organisation, RTO 45162. It supersedes the older CHC52021. You can view the registration at training.gov.au.

What comes after this diploma?

The CHC62015 Advanced Diploma of Community Sector Management is the step the college names for community-sector management.

What if I change my mind?

Cancel before, or within 3 days of, being accepted and you get a full refund. After that point there is no refund, and you stay liable for the full course fee if you withdraw. If the college cannot deliver what it agreed to, you get a refund for the part not delivered.

Delivered By

About the College

Hader Institute of Education is a registered training organisation in Armadale, Victoria. It teaches community services, mental health, counselling and youth work. Students rate the college 4.9 out of 5 across more than 850 Google reviews.

RTO 45162Armadale, VIC4.9 from 850+ Google reviewsJob-Ready Program
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Picture the case meeting where it is your plan on the table, and it is working.

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