BSB30120 Certificate III in Business (Customer Engagement)

Transform customer interactions with the BSB30120 Certificate III in Business (Customer Engagement). Learn to build trust and loyalty in customer-facing roles.
Course Provider
Open Colleges
(RTO 22557)
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Nationally Recognised Australian Qualification

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100% Online

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Study anywhere and anytime you want with 24/7 course access.

Course Overview

Start Date
Start anytime.
Study for a minimum of 18 hours per week to complete modules in 12 months.
100% online.
Career Outcomes
  • Clerical Officer 
  • Customer Service Representative 
  • General Clerk
Course Modules
  1. BSBWHS311 Assist With Maintaining Workplace Safety
  2. BSBSUS211 Participate In Sustainable Work Practices
  3. BSBTWK301 Use Inclusive Work Practices
  4. BSBXCM301 Engage In Workplace Communication
  5. BSBCRT311 Apply Critical Thinking Skills In A Team Environment
  6. BSBPEF201 Support Personal Wellbeing In The Workplace
  7. BSBPEF301 Organise Personal Work Priorities
  8. BSBTEC301 Design And Produce Business Documents
  9. BSBTEC302 Design And Produce Spreadsheets
  10. BSBOPS304 Deliver And Monitor A Service To Customers
  11. SIRXPDK001 Advise On Products And Services
  12. SIRXCEG002 Assist With Customer Difficulties
  13. BSBOPS305 Process Customer Complaints
Course Fees Include
  • No exams, ever. Instead, assessments range from open books, multiple choice quizzes, portfolios, videos and written assessments.
  • Study anywhere and anytime you want with 24/7 course access.
  • Courses are curated to maintain engagement across video, written content, assignments & audio.
  • This course is a nationally recognised Australian qualification.

Open Colleges (OC) | RTO #90796

Payment Options
  • Pay upfront and receive big savings on your enrolment.
  • Pay as you go and then get started today and pay off while you study.
  • Unlock our exclusive monthly promotion for this course and study for less. Enquire now!
Course Entry Requirements

This course does not require specific formal education qualifications. However, you must be a minimum of 18 years old to enrol. Please note that this course is not open to student visa holders. For personalised assistance and more information, please enquire now.

Recognition of Prior Learning (RPL)

The course provider values the diverse skills and expertise you may have gained from various sources. These experiences can be acknowledged through the Recognition of Prior Learning (RPL) process. For a more comprehensive understanding of the RPL procedure or to discuss your RPL options, please enquire now.

*The contents are accurate at the time of writing. Get in touch with the course provider for the latest information.

About the Course Provider

Open Colleges

1300 848 451
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