Professional Certificate in Medical Reception

Module 1: Office Practices

1. The Modern Office
2. Communication Systems
3. Interpersonal Communications
4. Phone Skills
5. Writing Letters and Other Documents
6. Computer Applications
7. Office Organisation and Procedures
8. Health and Safety in the Office

An excellent introductory module, set yourself up for success in any office administrative role by discovering the basics of administration. From creating and designing memorandums, gaining a better understanding of various  systems, successful document filing and organisation and learning how to create a MS Access Database.

Whether you are already working in an office administration role and want to expand your knowledge or gain work in the field, this module delivers the true fundamentals that are required to be successful in any office environment.

Module 2: Medical Terminology

1. Scope and Nature of Medical Terminology
2. Anatomical Structure
3. Medical Equipment and Procedures
4. Pharmacological Terminology
5. Musculoskeletal System Terminology
6. Cardiovascular, Lymphatic and Immune Systems Terminology
7. Respiratory and Reproductive Systems Terminology
8. Digestive and Excretory Systems Terminology
9. Integumentary System (Skin) Terminology
10. Nervous and Sensory Systems Terminology

Understanding basic medical terminology is an important skill for anyone currently working in medical or health services or wanting to get into the field. This module will help you to communicate clearly and effectively using medical terminology that is commonly used by medical and allied health professionals. Gain a better understanding of the meaning of words that describe medical procedures, tools, equipment and pharmacological terms.

As part of your basic medical terminology, you will also learn how to discuss and describe respiratory and reproductive systems and disorders, digestive and excretory systems, and the musculoskeletal system. This knowledge will ensure you are able to be more successful in any medical administrative role and allow you to feel more confident in these environments.

Module 3: Time Management

1. Nature and Scope of Time Management
2. Obstacles to Time Management
3. Time Management Strategies
4. Time Management Assessment Tools
5. Prioritising Time
6. Maintaining Productivity
7. Effective Delegation
8. Other Time Management Tools

Time Management is a key component for excelling in any office administrative role, particularly in the medical reception field. It provides a thorough understanding of the nature and scope of time management, identifying obstacles and equipping you with effective strategies to overcome them. This module also introduces various time management assessment tools, assisting you in prioritising tasks and maintaining productivity.

Furthermore, the focus extends to mastering the art of effective delegation, a critical skill in fast-paced office environments. It covers additional time management tools designed to optimise efficiency and ensure smooth operation. By mastering these skills, you'll be well-prepared to handle the demands of a medical reception role, maintaining organisation and efficiency in a dynamic workplace.

Module 4: Communications

1. Introduction
2. Types of Communication
3. Language Skills
4. Writing Skills
5. Developing Writing Skills
6. Visual Communications
7. Public Speaking
8. Committee Meetings

This module is tailored to help you enhance your communication skills, which are essential for roles in a medical practice. It starts with an introduction to various types of communication, emphasising the importance of language skills in an office setting. It also delves into writing skills, offering guidance on how to develop and refine these skills for effective workplace communication.

In addition to written communication, the module explores visual communications and the art of public speaking, skills crucial for presenting information clearly and confidently. It also covers the dynamics of committee meetings, providing insights into effective participation and communication within a group setting. This module is key for anyone looking to excel in office administration, ensuring success through proficient communication skills.

Module 5: Human Anatomy and Physiology (Human 1A)

1. Cells Tissues
2. The Skeleton
3. The Muscular System
4. The Nervous system
5. Digestion and Excretion
6. Physiological Systems

This module provides an in-depth understanding of the building blocks of the human body, including cells and tissues, and explores the complexity of the skeletal and muscular systems. It also offers insights into the nervous system, a crucial component of bodily function and health.

Further, this module delves into the digestive and excretory systems, explaining their roles in maintaining bodily health. It concludes with an overview of various physiological systems, ensuring a comprehensive understanding of the human body. This knowledge is essential to give you the foundational understanding needed to support medical professionals and patients effectively.