Professional Certificate in Medical Reception

Have you ever considered a rewarding career in healthcare administration, where you can play a crucial role in patient care and practice management? Do you aspire to become a proficient medical receptionist or office assistant, ensuring the smooth operation of medical facilities? Your path to excellence in healthcare administration begins with the Professional Certificate in Medical Reception.
Course Provider
The Learning Group
(RTO 22557)
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Study 100% Online

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One-on-One Mentor and Student Support Advisor

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Upfront Payment with a discount or an Interest-Free Payment Plan.

Course Overview

Start Date
Start Anytime
Self-paced. Approximately 500 hours to complete the course, which has five key modules made up of 40 lessons.
Flexible, online, self-paced learning with dedicated mentor support.
Career Outcomes

This course may be of interest to people working or aspiring to work in or as:

  • Medical Receptionist
  • Office Administration
  • Office Assistant
  • Medical Practice Manager
Course Modules

Module 1: Office Practices

  1. The Modern Office
  2. Communication Systems
  3. Interpersonal Communications
  4. Phone Skills
  5. Writing Letters and Other Documents
  6. Computer Applications
  7. Office Organisation and Procedures
  8. Health and Safety in the Office

An excellent introductory module, set yourself up for success in any office administrative role by discovering the basics of administration. From creating and designing memorandums, gaining a better understanding of various  systems, successful document filing and organisation and learning how to create a MS Access Database.

Whether you are already working in an office administration role and want to expand your knowledge or gain work in the field, this module delivers the true fundamentals that are required to be successful in any office environment.

Module 2: Medical Terminology

  1. Scope and Nature of Medical Terminology
  2. Anatomical Structure
  3. Medical Equipment and Procedures
  4. Pharmacological Terminology
  5. Musculoskeletal System Terminology
  6. Cardiovascular, Lymphatic and Immune Systems Terminology
  7. Respiratory and Reproductive Systems Terminology
  8. Digestive and Excretory Systems Terminology
  9. Integumentary System (Skin) Terminology
  10. Nervous and Sensory Systems Terminology

Understanding basic medical terminology is an important skill for anyone currently working in medical or health services or wanting to get into the field. This module will help you to communicate clearly and effectively using medical terminology that is commonly used by medical and allied health professionals. Gain a better understanding of the meaning of words that describe medical procedures, tools, equipment and pharmacological terms.

As part of your basic medical terminology, you will also learn how to discuss and describe respiratory and reproductive systems and disorders, digestive and excretory systems, and the musculoskeletal system. This knowledge will ensure you are able to be more successful in any medical administrative role and allow you to feel more confident in these environments.

Module 3: Time Management

  1. Nature and Scope of Time Management
  2. Obstacles to Time Management
  3. Time Management Strategies
  4. Time Management Assessment Tools
  5. Prioritising Time
  6. Maintaining Productivity
  7. Effective Delegation
  8. Other Time Management Tools

Time Management is a key component for excelling in any office administrative role, particularly in the medical reception field. It provides a thorough understanding of the nature and scope of time management, identifying obstacles and equipping you with effective strategies to overcome them. This module also introduces various time management assessment tools, assisting you in prioritising tasks and maintaining productivity.

Furthermore, the focus extends to mastering the art of effective delegation, a critical skill in fast-paced office environments. It covers additional time management tools designed to optimise efficiency and ensure smooth operation. By mastering these skills, you'll be well-prepared to handle the demands of a medical reception role, maintaining organisation and efficiency in a dynamic workplace.

Module 4: Communications

  1. Introduction
  2. Types of Communication
  3. Language Skills
  4. Writing Skills
  5. Developing Writing Skills
  6. Visual Communications
  7. Public Speaking
  8. Committee Meetings

This module is tailored to help you enhance your communication skills, which are essential for roles in a medical practice. It starts with an introduction to various types of communication, emphasising the importance of language skills in an office setting. It also delves into writing skills, offering guidance on how to develop and refine these skills for effective workplace communication.

In addition to written communication, the module explores visual communications and the art of public speaking, skills crucial for presenting information clearly and confidently. It also covers the dynamics of committee meetings, providing insights into effective participation and communication within a group setting. This module is key for anyone looking to excel in office administration, ensuring success through proficient communication skills.

Module 5: Human Anatomy and Physiology (Human 1A)

  1. Cells Tissues
  2. The Skeleton
  3. The Muscular System
  4. The Nervous system
  5. Digestion and Excretion
  6. Physiological Systems

This module provides an in-depth understanding of the building blocks of the human body, including cells and tissues, and explores the complexity of the skeletal and muscular systems. It also offers insights into the nervous system, a crucial component of bodily function and health.

Further, this module delves into the digestive and excretory systems, explaining their roles in maintaining bodily health. It concludes with an overview of various physiological systems, ensuring a comprehensive understanding of the human body. This knowledge is essential to give you the foundational understanding needed to support medical professionals and patients effectively.

Course Fees Include
  • All the required study materials and course notes.
  • One-on-one mentor and a student support advisor available to you five days a week.
  • Upon course completion, you’ll receive a Certificate of Completion and a Statement of Attainment for each module completed.
Student Support

You’ll be fully supported with access to an allocated student support advisor, mentor and course consultants, who are available 5 days per week.


Assessments are an important part of your study journey as they help ensure you stay on track and meet the learning objectives of each lesson before moving on to the next. They also help your student support advisor and mentors identify where any further support may be required so that you get the most out of your course. You will learn via various methods; a combination of reading, undertaking research and watching videos. Assessments might include case studies, quizzes, and written assessments.


Upon completing the course, you will receive a Statement of Attainment for each certificate completed and a Certificate of Completion.

Approval & Recognition

The Learning Group is an approved and recognised member of IARC. The IARC is an International association which recognises quality and excellence in education providers in tertiary education.

Have a question?

Our Course Consultants can answer any questions you may have. They will help you to find the best course for you and your goals and how to enrol.

*The contents are accurate at the time of writing. Get in touch with the course provider for the latest information.

About the Course Provider

The Learning Group

Whether you want to stand out from the competition, move into a new industry or turn your passion into a career, The Learning Group courses are designed to help you get ahead and stay ahead. They have a student-first approach, so you can study your way, when and how it suits you. Their courses are designed to fit in with your lifestyle, so you can continue to work and study at the same time. You’ll be fully supported with access to an allocated student support mentor and their experienced course consultants, who are available to you 5 days a week. The pathway to success looks different for everyone. As a Learning Group student, you will have the opportunity to further study with their well-rounded study program with industry associations and partnerships to deliver personal development and career success. Plus, they partner with industry leading education providers, so you can unlock access to LinkedIn Learning. The Learning Group offers a wide range of onlince courses in Australia, from Aged Care to Zoology, tailored for flexible learning. Their student-first approach ensures you can study at your own pace, balancing work and education. With industry partnerships and LinkedIn Learning access, these courses support career advancement and personal development, making it ideal for those looking to enhance their skills or pivot to new careers entirely, all through online study.
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