SIR30216 Certificate III in Retail

Are you energized by the dynamic world of retail? Do you see yourself thriving in a customer-focused environment where every day is different? Are you looking to be qualified for a career path that combines creativity, customer service, and sales skills? The SIR30216 Certificate III in Retail is a nationally recognised course that offers you the tools and knowledge to excel in the fast-paced retail industry. Whether you're just starting out or looking to upgrade your skills, this course is designed to provide a comprehensive understanding of the retail sector, preparing you for a range of exciting roles.
Course Provider
Australian College
(RTO 22557)
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100% Online

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Nationally Recognised Australian Qualification

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Unlimited Student Support

Course Overview

Start Date
Start Anytime
You will have up to 15 months to complete the course with self-paced learning.
100% Online
Career Outcomes
  • Cashier, Customer Service Assistant
  • Customer Service Representative
  • Retail Assistant
  • Retail Sales Team Leader
  • Retail supervisor
Course Modules
  1. SIRXCEG001 Engage the Customer
  2. SIRXCEG002 Assist with Customer Difficulties
  3. SIRXCEG003 Build Customer Relationships and Loyalty
  4. SIRXCOM002 Work Effectively in a Team
  5. SIRXIND001 Work Effectively in a Service Environment
  6. SIRXRSK001 Identify and Respond to Security Risks
  7. SIRXSLS001 Sell to the Retail Customer
  8. SIRXWHS002 Contribute to Workplace Health and Safety
  9. SIRRINV001 Receive and Handle Retail Stock
  10. SIRXMKT001 Support Marketing and Promotional Activities
  11. SIRWSLS002 Analyse and Achieve Sales Targets
  12. SIRXIND002 Organise and Maintain the Store Environment
  13. SIRXIND005 Develop Personal Productivity
Course Fees Include
  • All courses are self-paced with 24/7 access to the virtual campus.
  • Unlimited trainer, assessor and student services support.
  • This course is a Nationally Recognised Australian Qualification.
Payment Options

Flexible, affordable, interest-free payment plans to suit your budget and a ‘Price-Match’ opportunities available.

Course Entry Requirements

The training package does not stipulate any mandatory entry requirements for the qualification delivered by this course.

The admission criteria are articulated through Australian College marketing and pre-enrolment information and include the following:

  • Students will undertake a Language, Literacy and Numeracy review before Australian College accepts their application for enrolment. The student must have a good command of spoken and written English. They must have the skills to understand different numeracy concepts and to read and write a range of business documents and communications.
  • Depending on the unit, students may be required to interact with actual or simulated team members, clients and staff and maybe required to participate in audio/video-recorded role-plays with others.
  • It is recommended that students be at least 15 years of age before the date of enrolment. Where a student is less than 18 years of age, parents or guardians must also provide enrolment consent.

Students must have access to and be able to operate:

  • An internet-enabled PC/Laptop or similar running a current operating system (e.g. Windows 10 or Mac OSX).
  • An audio/video recording device (such as a mobile phone) for the purpose of preparing audio/video assessment recordings.
  • Zoom for the direct observation assessment tasks.
  • Microsoft Office (or compatible software).
  • Current web browser (e.g., Chrome).
  • Adobe Acrobat Reader or another PDF document viewer.
  • Valid email address.

Overseas Students Policy

This course is not available to students on an Overseas Student Visa.

Qualification Pathways

For higher retail qualifications, you may consider the SIR40316 Certificate IV in Retail Management or the SIR50116 Diploma of Retail Management.

Recognition of Prior Learning (RPL) and Credit Transfer

RPL and Credit Transfer are available for all students to consider. students will be provided with information about RPL and Credit Transfer prior to enrolment. The course provider will recognise the AQF qualifications and statements of attainment issued by other RTOs upon verification with the issuing organisation. Please submit your official enquiry for more information.

Assessment method

Short Answer Questions, Case-Studies, Audio/Video (role-plays) and Workplace Practical Activities, Work Placement Workbook.

More Opportunities For You
  • Thousands of our students have already graduated with nationally recognised qualifications
  • Begin an exciting career with some of the best-known companies in Australia or Internationally
  • Own and operate your own business
  • Up skill and climb the corporate ladder
  • Learn something different and take your hobby to the next level

Join our graduates enjoying successful, exciting careers across many industries

*The contents are accurate at the time of writing. Get in touch with the course provider for the latest information.

About the Course Provider

Australian College

Australian College, established in 2004, is an Australian-owned and operated educational institution. It offers the flexibility of self-paced online learning, accommodating students' busy lifestyles by allowing them to study anywhere and anytime. As a Registered Training Organisation (RTO Code 91110) accredited by the Australian Skills Quality Authority (ASQA), Australian College is committed to delivering high-quality vocational training. The college caters to a diverse clientele, including individuals, enterprises, and community organizations, by offering a broad range of nationally accredited courses. Beyond these, Australian College also provides a variety of non-accredited short courses. These are designed for professional development, helping learners acquire new skills or enhance existing ones.
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