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Nationally Recognised Australian Qualification
Upfront payment or flexible weekly payment options that suit your budget and lifestyle.
Please note: This is a fee-for-service program.
You will need to be at least 16 years old. If you are under 18, your enrolment form will need to be signed by a parent or guardian.
Given that some students may already be able to demonstrate their competence in some units, recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.
Upfront payment or flexible weekly payment* options that suit your budget and lifestyle.
*Payment plan total is $100 deposit + 78 weekly payments. Foundation Education uses the direct debiting services of Debitsuccess on payment plans. Payment plans will incur a $12 establishment fee, charged with the first instalment, plus a 3.63% transaction fee on each transaction.
Please note: This is a fee-for-service program
Develop Your Customer Engagement Skills to Thrive in Any Business Setting
Planning to apply for customer engagement roles or step into a customer-focused role in your organisation? The BSB30120 Certificate III in Business (Customer Engagement) will surely equip you with knowledge on how to fulfill your role requirements and succeed in the workplace.
Through this course, you will learn how to deliver exceptional service to customers, evaluate and improve customer service for yourself and your team, develop positive business relationships, handle customer complaints, support your organisation in marketing and promoting its offerings, and more necessary skills. The customer service specialisation will help you to excel in public-facing roles and prepare you for a job as a customer service representative, call centre operator, information services officer, or admin officer.
Affordable Payment Plan Available
Want to study this course, but can't afford to pay upfront? No problem! The BSB30120 Certificate III in Business (Customer Engagement) comes with an affordable weekly payment plan option.
