ICT40120 Certificate IV in Information Technology (Systems Administration Support)

Specialise in Systems Administration Support with a Certificate in
Information Technology

Study the ICT40120 Certificate IV in Information Technology (Systems Administration Support), 100% online from the comfort of your own home.

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Course Details


ICT40120 Certificate IV in Information Technology (Systems Administration Support)


15 months


100% Online

Start Date

Start Anytime

Payment Options

Pricing & Payment Info Available Upon Enquiry

Course Accreditation

Nationally Recognised Australian Qualification



Australian Institute of ICT (RTO 51681)

Develop In-Demand Skills in Systems Administration and Technical Support

Technical skills that keep hardware, software, and networks up and running are in-demand now and more important than ever. With organisations focusing on technology, you will need to continue levelling up your skills and be on the pulse for trends. The ICT40120 Certificate IV in Information Technology (Systems Administration Support) is the ideal starting point if you are looking to develop your skills now.

The course will provide you a solid base of knowledge and highly regarded skills to equip you for a range of ICT roles. It has also been enhanced with new units including cyber security requirements and an introduction to programming, which are emerging as critical skills for Information and Communications Technology (ICT) professionals.

Upon completion, you will be proficient in supporting clients to resolve ICT problems, with skills including critical thinking, project support, systems administration support, maintenance, fault finding and troubleshooting. You will also be skilled in supporting information systems and software including Microsoft Windows Desktop Operating Systems, Microsoft Server Operating Systems and Virtualisation Platforms.

Study On An Affordable Payment Plan
Want to study the ICT40120 Certificate IV in Information Technology (Systems Administration Support), but couldn’t pay upfront? No worries! This course comes with affordable payment plans. Learn more by sending us an enquiry.

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Australian Institute of ICT

At The Australian Institute of ICT you get to study your way; from anywhere, at any time. Their industry-recognised qualifications aim for you to hit the ground running as soon as you graduate.

The Australian Institute of ICT is Powered by DDLS, which means that you can study with confidence, knowing you have the backing of Australia’s leading provider of non-accredited IT training.

DDLS is the largest provider of vendor-certified ICT training in Australia, and launched AIICT in 2018 to provide those in the industry, or those looking to enter the ICT industry the most contemporary, relevant and future-focused skills for students to succeed in the ICT industry. As an operational division of DDLS, AIICT aims to provide quality, self-paced, and nationally-accredited ICT training, leveraging the experience, skills and knowledge DDLS has accumulated as leaders in this industry for more than 30 years.


  • ICTICT426 Identify and evaluate emerging technologies and practices
  • ICTICT443 Work collaboratively in the ICT industry
  • ICTPRG302 Apply introductory programming techniques
  • ICTNWK422 Install and manage servers
  • ICTNWK420 Install and configure virtual machines


  • ICTSAS442 Provide first-level remote help desk support
  • ICTSAS432 Identify and resolve client ICT problems
  • ICTSAS446 Fault find and troubleshoot ICT equipment, hardware and software problems
  • BSBCRT404 Apply advanced critical thinking to work processes
  • ICTICT451 Comply with IP, ethics and privacy policies in ICT environments


  • ICTICT445 Connect and configure devices and hardware components
  • ICTNWK427 Configure desktop environments
  • ICTSAS441 Support ICT system software
  • ICTSAS443 Support operating system users and troubleshoot applications
  • ICTSAS436 Evaluate ICT system status


  • ICTSAS438 Implement maintenance procedures
  • ICTICT440 Develop service level agreements
  • BSBXCS404 Contribute to cyber security risk management
  • ICTICT424 Address cyber security requirements
  • ICTPMG411 Support small scale ICT projects
  • Help Desk Support
  • ICT Systems Administrator
  • ICT Support Officer

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