Develop Your Customer Engagement Skills to Thrive in Any Business Setting
Planning to apply for customer engagement roles or step into a customer-focused role in your organisation? The BSB30120 Certificate III in Business (Customer Engagement) will surely equip you with knowledge on how to fulfill your role requirements and succeed in the workplace.
Through this course, you will learn how to deliver exceptional service to customers, evaluate and improve customer service for yourself and your team, develop positive business relationships, handle customer complaints, support your organisation in marketing and promoting its offerings, and more necessary skills. The customer service specialisation will help you to excel in public-facing roles and prepare you for a job as a customer service representative, call centre operator, information services officer, or admin officer.
Affordable Payment Plan Available
Want to study this course, but can’t afford to pay upfront? No problem! The BSB30120 Certificate III in Business (Customer Engagement) comes with an affordable weekly payment plan option. Enquire now for more details.