BSB30120 Certificate III in Business (Customer Engagement)

Specialise in Customer Engagement
with a Business Qualification

Study the BSB30120 Certificate III in Business (Customer Engagement), 100% online from the comfort of your own home.

  • Flexible Payment Plan
  • Start Anytime

  • Flexible Payment Plan

  • Flexible Online Delivery

Course Details


BSB30120 Certificate III in Business (Customer Engagement)


Up to 12 months


100% Online

Start Date

Start Anytime

Study Load

Submit 1 unit of competency every 2.5 weeks to graduate in 12 months.

Payment Options

Upfront payment or affordable weekly payment plan available.


Foundation Education (RTO 22557)

Course Accreditation

Nationally Recognised Australian Qualification

Develop Your Customer Engagement Skills to Thrive in Any Business Setting

Planning to apply for customer engagement roles or step into a customer-focused role in your organisation? The BSB30120 Certificate III in Business (Customer Engagement) will surely equip you with knowledge on how to fulfill your role requirements and succeed in the workplace.

Through this course, you will learn how to deliver exceptional service to customers, evaluate and improve customer service for yourself and your team, develop positive business relationships, handle customer complaints, support your organisation in marketing and promoting its offerings, and more necessary skills. The customer service specialisation will help you to excel in public-facing roles and prepare you for a job as a customer service representative, call centre operator, information services officer, or admin officer.

Affordable Payment Plan Available
Want to study this course, but can’t afford to pay upfront? No problem! The BSB30120 Certificate III in Business (Customer Engagement) comes with an affordable weekly payment plan option. Enquire now for more details.

  • Course Provider
  • Modules
  • Career Outcomes

Foundation Education

Since 1999, Foundation Education has been steadily developing their course offerings and building an expert team of management, administration, support and educational staff with their partner company, the Australian Institute of Personal Trainers (AIPT).

They are a Registered Training Organisation in Australia who endeavour to deliver flexible online training solutions designed to fit their students’ lifestyles. They provide excellence in Vocational Education and Training and have an established partnership network that drives the quality of graduates across each industry.

Course Units:

  • BSBCRT311 Apply critical thinking skills in a team environment
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBSUS211 Participate in sustainable work practices
  • BSBTWK301 Use inclusive work practices
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
  • BSBWRT311 Write simple documents
  • BSBTEC303 Create electronic presentations
  • BSBPMG430 Undertake project work
  • BSBOPS304 Deliver and monitor a service to customers
  • SIRXCEG005 Maintain business to business relationships
  • BSBOPS305 Process customer complaints
  • SIRXMKT001 Support marketing and promotional activities
  • Administration officer
  • Call centre operator
  • Telemarketer
  • Customer service representative
  • Information services office

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