BSB30120 Certificate III in Business (Customer Engagement)

Planning to apply for customer engagement roles or step into a customer-focused role in your organisation? The BSB30120 Certificate III in Business (Customer Engagement) will surely equip you with knowledge on how to fulfill your role requirements and succeed in the workplace.
Course Provider
Foundation Education
(RTO 22557)
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100% Online

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Nationally Recognised Australian Qualification

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Upfront payment or flexible weekly payment options that suit your budget and lifestyle.

Please note: This is a fee-for-service program.

Course Overview

Start Date
Start Anytime.
Duration
Up to 12 months.
Delivery
100% Online.
Career Outcomes
  • Administration officer
  • Call centre operator
  • Telemarketer
  • Customer service representative
  • Information services officer
Course Modules
  1. BSBCRT311 Apply critical thinking skills in a team environment
  2. BSBPEF201 Support personal wellbeing in the workplace
  3. BSBSUS211 Participate in sustainable work practices
  4. BSBTWK301 Use inclusive work practices
  5. BSBWHS311 Assist with maintaining workplace safety
  6. BSBXCM301 Engage in workplace communication
  7. BSBWRT311 Write simple documents
  8. BSBTEC303 Create electronic presentations
  9. BSBPMG430 Undertake project work
  10. BSBOPS304 Deliver and monitor a service to customers
  11. SIRXCEG005 Maintain business to business relationships
  12. BSBOPS305 Process customer complaints
  13. SIRXMKT001 Support marketing and promotional activities
Course Fees Include
  • Flexible online study, so you can study the course whenever and wherever suits you.
  • Dedicated student support. Assessors and Technical Advisors will be there for you every step of the way until you graduate.
  • Course material is developed in consultation with industry experts to equip you with job-ready skills and up-to-date industry knowledge.
Residency Status

You will need to be at least 16 years old. If you are under 18, your enrolment form will need to be signed by a parent or guardian.

Recognition of Prior Learning (RPL)

Given that some students may already be able to demonstrate their competence in some units, recognition of prior learning (RPL) assessment process may be available to students to recognise skills and knowledge that may have been gained through formal and informal training and/or learning, work experience and life experience.

Payment Options

Upfront payment or flexible weekly payment* options that suit your budget and lifestyle.

*Payment plan total is $100 deposit + 78 weekly payments. Foundation Education uses the direct debiting services of Debitsuccess on payment plans. Payment plans will incur a $12 establishment fee, charged with the first instalment, plus a 3.63% transaction fee on each transaction.

Please note: This is a fee-for-service program

*The contents are accurate at the time of writing. Get in touch with the course provider for the latest information.

About the Course Provider

Foundation Education

Foundation Education RTO 22557 is a leading Registered Training Organisation (RTO) that offers over 40 Certificate and Diploma-level courses across a wide range of industries including Childcare and Education, Allied Health, Dental Assisting, and Medical Administration. We provide students with access to quality vocational education and employment opportunities alongside our sister brand, the Australian Institute of Personal Trainers (AIPT), and a robust network of industry partners all around Australia. With courses designed by industry experts, you’ll gain the skills, knowledge and experience to graduate with the job-ready skills employers seek. Plus, you can learn at your pace and place with flexible study options. Whether you’re interested in a career as a Dental Assistant, Teacher Aide, Office Manager, Physiotherapy Assistant, or something else, Foundation Education has a vocational study option to take you where you want to go. Why choose Foundation Education? * Flexible Online Study – The theoretical component of our courses can be completed online at your own pace and place. * Dedicated Student Support – Our industry-experienced Subject Advisors, Assessors and Support Officers will support you from enrolment through to graduation. * Industry Relevant Courses – Course material is developed in consultation with industry experts to provide you with the comprehensive skills and knowledge required to graduate job-ready. * National Recognised Training – Every Certificate and Diploma offered is nationally recognised and accredited, meeting established industry needs and national quality assurance requirements. Foundation Education, RTO 22557, provides digital course offerings in fields like Childcare, Allied Health, and Dental Assisting. Their online programs offer flexible learning, allowing students to study at their pace and place, preparing them for various careers with job-ready skills, supported by industry partnerships.
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